> Trying to *own* customers through restrictive policies is bad
> (short-sighted) business. IMHO, the only way to *own* a customer is to
> *earn* their business continually. Earning their business means giving
them
> value continually. Granted, not all customers appreciate this, but, I
> maintain the strongest long term customers (the most valuable customers)
do.
Trying to convince clients to ignore NetSol invoices, ignore other random
RSPs that email them for business, etc... Then "Ohh yeah, that OpenSRS renew
thing is real". Most of my clients are going to get confused stupid over
this. A well done sales pitch could convince most of them to switch without
even wanting to :(.
I have no problems letting clients move between providers, even away from
me. But I want them to activate make the choice, I don't want them to get
tricked into it.
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:36:12 EDT