At 12:19 PM 1/3/01 -0700, Dave Warren wrote:
> > Trying to *own* customers through restrictive policies is bad
> > (short-sighted) business. IMHO, the only way to *own* a customer is to
> > *earn* their business continually. Earning their business means giving
>them
> > value continually. Granted, not all customers appreciate this, but, I
> > maintain the strongest long term customers (the most valuable customers)
>do.
>
>
>Trying to convince clients to ignore NetSol invoices, ignore other random
>RSPs that email them for business, etc... Then "Ohh yeah, that OpenSRS renew
>thing is real". Most of my clients are going to get confused stupid over
>this. A well done sales pitch could convince most of them to switch without
>even wanting to :(.
A fair point. We do have to assume a reasonable level of registrant confusion.
>I have no problems letting clients move between providers, even away from
>me. But I want them to activate make the choice, I don't want them to get
>tricked into it.
If there were nefarious tactics being used, you can be sure that we would
take appropriate action quickly.
Regards,
sA
Scott Allan
Director OpenSRS
sallan@opensrs.org
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:36:12 EDT