RE: you make it sound like we don't care

From: Robert L Mathews (lists@tigertech.com)
Date: Tue Apr 17 2001 - 15:17:27 EDT


At 4/17/01 11:00 AM, Charles Daminato wrote:

>I appreciate your comments - there's pull from many of you to "put more
>stuff in"

What mailing list are *you* reading?! :-)

I haven't seen much of this at all, unless you count things like
"implement automated RSP transfers" as "put more stuff in" (I consider
that a bug fix).

There wasn't exactly a clamor among the masses for certificates and
multilingual domains, for example. Sure, a few people asked, but it
hardly balanced the number of people complaining about renewal problems,
RSP transfers, etc.

So I find it a little hard to accept the suggestion that OpenSRS
development priorities have been the result of what RSPs have asked for;
that's blaming the victim. Let's be honest and admit that development
priorities have mainly been subject to profit motive -- OpenSRS people
have said as much in the past. I don't begrudge you a profit, but I hope
you'll see that offering reliable, usable services means more to your
long-term profit than introducing new unreliable services.

>And we're now announcing which bugs were fixed with
>which release, as well as establishing a protocol (starting this month!)
>whereby we tell you, the reseller, what's being worked on now and in some
>cases why.

That's definitely a step in the right direction. Thanks!

(Even better would be a bugzilla database or something interactive so
we'd know we're seeing the current info. If it's going to be a separately
maintained list you announce to us, human nature tells you it'll fall
behind the actual development process.)

--
Robert L Mathews, Tiger Technologies



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