Looks to me like you have the scars to prove and justify
the "consulting" part of you email address ... ;-)
On Wed, 15 Jan 2003 15:35:57 -0500
"Chris R Chapman" <chris@chapmanconsulting.ca> wrote:
>I just had to pick up on this exchange as I think it
>illustrates a really
>interesting paradigm:
>
>------------------------------------------------------------------------
>>>You say OpenSRS doesn't support Windows? So bug OpenSRS
>>>support. If they can't meet your needs, and you can't
>>>code your own
>>>solution, go elsewhere.
>
>>As I stated in my first post I did contact OpenSRS tech
>>support by phone before I ever started posting here. In
>>fact I had no idea this "forum" even existed until
>>OpenSRS
>>told me about it.
>
>>*THEY* told me to ask the question here.
>------------------------------------------------------------------------
>
>PRECISELY!
>
>THIS is the triumph of "open" projects like OpenSRS; why
>have "OpenSRS
>Techs" at all? "They" haven't the foggiest beyond a
>static list of yes/no
>Q&As, so why not outsource the solution to the listserv
>for next to no cost?
>
>The trouble is, they represent the sponsors of the
>"Standard", which is by
>no means a fait accomplis. I think it behooves them to
>be a little more on
>the ball when developers need assistance. I've
>encountered the same
>indifferent attitude when asking questions of the techs
>as well. Stock
>reply is "go to the listserv"-- even when its a matter of
>pointing out
>inconsistencies between the API documentation and their
>own PERL scripts.
>
>Sure, it gives us consultants some work, but the flipside
>is that even we
>are stymied from time to time and with little help beyond
>the empty chasms
>of newsgroups and listservs where you hope to find a
>kindred soul who can
>lead you out of the wilderness.
>
>Chris R Chapman
>
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