Agreed, but only because I'm not a product of Harvard Business School.
If my formal training was in management, then I'd be defending my earlier position.
On Wed, 15 Jan 2003 16:08:45 -0600, inbox@fpgatools.com wrote:
>>I'm not being critical of TUCOWS, but of the industry as
>>a whole.
>>
>>Support is rarely a profit center, it is almost always a
>>cost center.
>
>Oh boy .... That kind of thinking can be the very source
>of the problem.
>
>Support is *ALLWAYS* an *INDIRECT* profit center.
>
>Remember 50% of *ALL* sales in most industries is via
>*WORD OF MOUTH*. I'll say it again 50%!
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