John Keegan wrote:
>
> Thanks, Kim. My forehead was getting bloody from banging it against the
> wall.
>
> Now, everyone repeat after themselves, "The customer is not _necessarily_
> wrong..." Maybe relevant, maybe not, but here is #4 of from the Mindspring's
> 14 deadly sins:
>
> 4. Joke about how dumb the customers are.
> Every time you call a user a loser, idiot or the like, you show your
> disregard for the customer. While joking around after hours may seem like
> fun, it will influence the way you see customers and, therefore, the way you
> treat them. Customers pay your paycheck. Treat them as if your life depends
> on it, because it does.
>
> Words to live by...
A very good quote. I know exactly what you're feeling...I've been
through it several times myself. I'm sorry to hear that support's
attitude still hasn't changed since my post three months ago:
http://www.opensrs.org/archives/discuss-list/0308/0005.html
--Josh Levine
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