If you are worried, Why give the customer access to the control panel. We
never had a control panel like open SRS at netsol, most customers wont even
know it exists unless you tell them.
___________ L e x D u n k e l m a n ___________________________
----- Original Message -----
From: Coolfred Internet Services <coolfred@coolfred.org>
To: <bscott@stockdogsaction.com>; <discuss-list@opensrs.org>
Sent: Thursday, March 02, 2000 7:07 PM
Subject: Re: New Ideas for OpenSRS (or wish list) - Reseller Access
>
>
> --- Bill Scott <bscott@stockdogsaction.com> wrote:
> >I agree with RSP's having the ability to take care of their own customers
by
> >having SysAdmin privileges for their own customers.
>
> ditto... apparently the OpenSRS arguement is that "some" RSPs will abuse
this power, therefore to look out for the end users this power is not given
to RSPs. But I think this is like assuming everyone is guilty. The way this
is setup now, we are asking to be hit with fraud credit cards and people
charging back or using bad credit cards WILL get away with it. It will cost
the reseller more in terms of time and money trying to recover the loss.
Unfortunately it will be a matter of time before all OpenSRS resellers are
targetted for this kind of fraud. Someone buying from Internic would not get
away with a fraud credit card or a charge back or cc or check and they would
immediately lose access to the domain for unpaid domains. I really would
like someone from Tucows to explain exactly how the reseller will be
protected against these frauds. Here is a scenario:
>
> Customer sends you a bad check or uses a bad credit card to buy 10 domains
for 10 years. As soon as you get the authorization number or the check you
release the password to the customer and lose control over the domains. 30
days later you get a charge back on the credit card after the real owner
sees their monthly statement. So you are already out $20 to $30 for the
chargeback depending on your merchant account. but of course you can't get
your hands on the domains and OpenSRS has already charged you $1000 for the
domains. So how are we exactly supposed to recover this loss? would Tucows
reimberse the $10 if a domain goes in default and is not paid for?
>
> It is rediculous to say this is "the risk" you must accept and this is
like "any other business". If a guy doesn't pay for his hosting account, I
simply lock his account. But to recover, say $1000, you would have to sell a
100 domains for $20 to recover this loss.
>
> OpenSRS admins should seriously reconsider this policy. I for one, would
volunteer my services as an arbitrar, if a customer claims that a reseller
is being abusive of the power they are given. If a committee is setup and
that committee looks after this, then what is the problem?
>
>
> <snipped for brevity>
> > I am not
> >going to fall into a price war with everyone .... $20 dollars a year is a
fair
> >price for a domain name plus parking fees and the chance to write some
pages
> >and sell some disk space. You get what you pay for .
> >
> >Bill Scott
>
> Is anyone interested in setting some sort of guideline amongst all
resellers not to sell domains for under a certain amount, unless the
customer is buying other services? I could see people even giving away the
domains for free if someone signs up with a hosting package, but what if
they just want to buy the domains? I heard prices of $13 being thrown
around!!! This is rediculous. Let's have some reasonable guideline amongst
ourselves. Prices of $20 or $25 are reasonable. But can anyone even survive
on $3 margin, let alone give a decent service?!!!
>
>
> Farhad Sadeghi
> Coolfred Internet Services
> http://www.coolfred.net
>
> _____________________________________________________________
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