--- Eric Smith <20000303030705.F321E80B9@sitemail.everyone.net> wrote:
>Coolfred Internet Services <coolfred@coolfred.org> wrote:
>> It is rediculous to say this is "the risk" you must accept and this is like
>> "any other business". If a guy doesn't pay for his hosting account, I simply
>> lock his account. But to recover, say $1000, you would have to sell a 100
>> domains for $20 to recover this loss.
>
>It's not the least bit ridiculous. All normal businesses have to deal with
>some amount of sales being fraudulent and uncollectable. There's no reason to
>expect that a domain registration business wouldn't have the same problem.
>
>If you want to avoid it, only accept checks and money orders, and do not
>register the domain(s) until you've confirmed with the bank that the
>funds have cleared. At that point there is no way for the remitter to
>call them back. Of course, you're going to have a hard time finding many
>customers if you do business this way.
>
>> OpenSRS admins should seriously reconsider this policy.
>
>What do you want OpenSRS to do about it? They're certainly not going to
>assume the liability or risk for your business dealings with your
>customer. That *would* be ridiculous.
"What do you want OpenSRS to do about it?" :
I don't "expect" them to do anything. All the discussions here are meant to be constructive, not to bash OpenSRS or anyone else. That would be like shooting yourself in the foot. What I "hope" they would do, is give full control to resellers so then:
A) I can give better service to legit customers
B) I can give quicker service to legit customers
C) I can present our company as a competent service provider in domain registry and not just as a mark-up middleman
D) I can take back domains from unpaid customers, be it fraud or simply a customer not paying the bills (just as I do with their accounts)
E) I can give back the domains AFTER the customer has paid the bills (just as I do with their accounts)
F) Take over and sell any domains which were registered through fraudulent means to recover losses (just as I do for custom orders not paid for)
G) Give my customers less head-ache when they lose or forget their passwords or change emails or both.
IMHO each and all of the above are reasons enough to go shead and give resellers more power. At the same time I accept that there needs to be some monitoring involved such as logging of activities to catch "bad" resellers. In such a case I believe the punishment should be as severe as immediate termination of all access as a reseller, and loss of all remaining RCUs and loss of control of all previously resold domains.
Now someone mentioned "what if" the domain is worth 2 million dollars and the bad-reseller does not care about all that. Well I think a company whose just domain name is worth 2 million dollars would be competent enough to sue the bad-reseller AND recover all their losses. Additionally noone is saying they WOULD get away with it. Obviously if the reseller is found guilty, the domain will be returned by OpenSRS to the legit owner.
Now all this arguement is about the fact that we are assuming that this is all too much work even if one bad reseller hijacks a domain. Well in my opinion the total work involved in settling issues with customer service, lost passwords, changed emails, etc. etc. will be more time consuming, specially for those of us who plan on selling 20 or 30 domains a day at some point.
Obviously each and all resellers have their own biased opinion about this depending on which scenario is better for them. But can we get some feedback on this issue from OpenSRS guys please? Chuck? Scott? Anyone? What is really holding you back from giving resellers more power to administer the domains and have control over them?
Farhad Sadeghi
Coolfred Internet Services
http://www.coolfred.net
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