So you think it is ok for an ISP to rip people off and not give them what
they promised the customer and that they shouldn't get a charge back and
that the ISP should have the rights to a trademarked domain or another
companies domain, just because they lied to do whatever it took to get some
business but then couldn't or didn't deliver?
If that is the case, and that is how you behave then I would say your not
behaving in a professional manner to your clients nor to the ISP's around
you.
Tim Jung
System Admin
Internet Gateway Inc.
tjung@igateway.net
----- Original Message -----
From: "Coolfred Internet Services" <coolfred@coolfred.org>
To: <tjung@igateway.net>; <coolfred@coolfred.org>; <eric@brouhaha.com>;
<discuss-list@opensrs.org>
Sent: Tuesday, March 14, 2000 9:19 AM
Subject: Re: New Ideas for OpenSRS (or wish list) - Reseller Access
> An ISP that intends not to give services promised, can easily run a two
line Perl script to capture customer's entered password and login name
illegally and then change the password and information on that domain. A
"bad" ISP can do this regardless if he has direct control over the domain or
not. Your arguement fails here.
>
> Farhad Sadeghi
> Coolfred Internet Services
> http://WWW.COOLFRED.NET
>
>
> --- Tim Jung <tjung@igateway.net> wrote:
> >Your not even taking into account the other side of the getting hosed. I
> >register a domain with an RSP, he promises me the moon, and 10 hours of
free
> >web design, free domain registration, and all of this but reneges on the
> >deal. I don't get 10 hours of web design, I get none, he still hasn't
even
> >setup my domain on his servers after 6 weeks. So I issue a charge back
and
> >move my domain to another hosting company. Now you telling me since I
picked
> >the domain and it is my company name with a ".com" tacked on the end that
he
> >gets my company's domain since he reneged on the deal and didn't give me
> >what I was promised and wasted 6 weeks of my time? I think a free domain
> >registration is worth 6 weeks of my company's wasted time no problem, and
> >I'm sure not going to pay for something I never got, web hosting.
> >
> >So how do you handle the above? Who gets the domain? What if I even have
a
> >trademark on the name, acme-brooms-and-sticks.com(tm), what then?
> >
> >See it isn't so simple.
> >
> >Tim Jung
> >System Admin
> >Internet Gateway Inc.
> >tjung@igateway.net
> >
> >----- Original Message -----
> >From: "Coolfred Internet Services" <coolfred@coolfred.org>
> >To: <eric@brouhaha.com>; <discuss-list@opensrs.org>
> >Sent: Friday, March 03, 2000 9:11 PM
> >Subject: Re: New Ideas for OpenSRS (or wish list) - Reseller Access
> >
> >
> >>
> >>
> >> --- Eric Smith <20000303030705.F321E80B9@sitemail.everyone.net> wrote:
> >> >Coolfred Internet Services <coolfred@coolfred.org> wrote:
> >> >> It is rediculous to say this is "the risk" you must accept and this
is
> >like
> >> >> "any other business". If a guy doesn't pay for his hosting account,
I
> >simply
> >> >> lock his account. But to recover, say $1000, you would have to sell
a
> >100
> >> >> domains for $20 to recover this loss.
> >> >
> >> >It's not the least bit ridiculous. All normal businesses have to deal
> >with
> >> >some amount of sales being fraudulent and uncollectable. There's no
> >reason to
> >> >expect that a domain registration business wouldn't have the same
> >problem.
> >> >
> >> >If you want to avoid it, only accept checks and money orders, and do
not
> >> >register the domain(s) until you've confirmed with the bank that the
> >> >funds have cleared. At that point there is no way for the remitter to
> >> >call them back. Of course, you're going to have a hard time finding
many
> >> >customers if you do business this way.
> >> >
> >> >> OpenSRS admins should seriously reconsider this policy.
> >> >
> >> >What do you want OpenSRS to do about it? They're certainly not going
to
> >> >assume the liability or risk for your business dealings with your
> >> >customer. That *would* be ridiculous.
> >>
> >> "What do you want OpenSRS to do about it?" :
> >> I don't "expect" them to do anything. All the discussions here are
meant
> >to be constructive, not to bash OpenSRS or anyone else. That would be
like
> >shooting yourself in the foot. What I "hope" they would do, is give full
> >control to resellers so then:
> >> A) I can give better service to legit customers
> >> B) I can give quicker service to legit customers
> >> C) I can present our company as a competent service provider in domain
> >registry and not just as a mark-up middleman
> >> D) I can take back domains from unpaid customers, be it fraud or simply
a
> >customer not paying the bills (just as I do with their accounts)
> >> E) I can give back the domains AFTER the customer has paid the bills
(just
> >as I do with their accounts)
> >> F) Take over and sell any domains which were registered through
fraudulent
> >means to recover losses (just as I do for custom orders not paid for)
> >> G) Give my customers less head-ache when they lose or forget their
> >passwords or change emails or both.
> >>
> >> IMHO each and all of the above are reasons enough to go shead and give
> >resellers more power. At the same time I accept that there needs to be
some
> >monitoring involved such as logging of activities to catch "bad"
resellers.
> >In such a case I believe the punishment should be as severe as immediate
> >termination of all access as a reseller, and loss of all remaining RCUs
and
> >loss of control of all previously resold domains.
> >>
> >> Now someone mentioned "what if" the domain is worth 2 million dollars
and
> >the bad-reseller does not care about all that. Well I think a company
whose
> >just domain name is worth 2 million dollars would be competent enough to
sue
> >the bad-reseller AND recover all their losses. Additionally noone is
saying
> >they WOULD get away with it. Obviously if the reseller is found guilty,
the
> >domain will be returned by OpenSRS to the legit owner.
> >>
> >> Now all this arguement is about the fact that we are assuming that this
is
> >all too much work even if one bad reseller hijacks a domain. Well in my
> >opinion the total work involved in settling issues with customer service,
> >lost passwords, changed emails, etc. etc. will be more time consuming,
> >specially for those of us who plan on selling 20 or 30 domains a day at
some
> >point.
> >>
> >> Obviously each and all resellers have their own biased opinion about
this
> >depending on which scenario is better for them. But can we get some
feedback
> >on this issue from OpenSRS guys please? Chuck? Scott? Anyone? What is
really
> >holding you back from giving resellers more power to administer the
domains
> >and have control over them?
> >>
> >>
> >> Farhad Sadeghi
> >> Coolfred Internet Services
> >> http://www.coolfred.net
> >>
> >>
> >> _____________________________________________________________
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>
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