> Further, by denying the reseller control of the domain record, OpenSRS is
> making it impossible for the reseller to provide the level of service that
> many honest customers want and expect.
>
> --Richard
>
> ------------------------------
> Richard B. Pyne, KB7RMU
> rpyne@kinfolk.org
> http://pyne.kinfolk.org/rbp2
>
This is certainly true. We wrote a script to allow our hosting clients to
manage many functions such as FrontPage extensions, mail forwarding, setting
up autoresponders, email aliases, etc themselves. We also wrote a detailed
explanation in the support manual on how to use the control panel.
Yet we receive requests every day from clients asking us to perform these
functions for them. We could tell them to use their control panel and do it
themselves, however we go ahead and do it for them. Some people just don't
feel comfortable doing these things themselves. It also makes for better
client relationships when we assist them in small things like this.
Fortuantely the majority do it for themselves.
But I don't think OpenSRS is denying the reseller of the control panel. I
will reread the contract, but I don't remember anything in the contract
stating that the reseller must give the client the use of the Domain
manager. If you do not give them that link from your site, then they will
be unable to make the changes without your knowledge.
Frankly, I want them to have the Domain Manger. For the same reason we
developed the Control Panel for our hosting clients. Saves my staff a lot
of work if the client will maintain their own site or domain name. It is
also good advertising to make such control available.
I'm not debating the issue of OpenSRS policy allowing a theft to keep the
fruits of his theft. It's a waste of time and bandwidth. If this becomes a
large enough problem, I suspect that OpenSRS will make changes to the
policy. If it is isolated, then I don't expect much will change. I just
hope news of this policy doesn't hit all the warez sites.
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:35:28 EDT