Re: Chargebacks

From: steve@funio.com
Date: Tue Apr 04 2000 - 22:34:33 EDT


We only accept credit cards. We have less than 0.4% / chargeback.

The way we filter this:
No subscribers with emails such as Yahoo, Hotmail etc. No more than 1
transaction in 24 hours with the same CC. If you want to register more than
1 domain, customer must use the bulk template or wait 24 hours. No more than
1 retry when credit card is declined. yes we lose some sales, but we make
real sales and charge back are not a matter for us.

Regards,

Steve Poirier
steve@inet-technologies.com

----- Original Message -----
From: <sys@zanmai.com>
To: <lists@tigertech.com>; <discuss-list@opensrs.org>
Sent: Monday, April 03, 2000 3:23 AM
Subject: Re: Transfers: A bit of an explanation

> At 04:54 AM 4/3/00 -0400, !Dr. Joe Baptista wrote:
> >
> >
> >On Mon, 3 Apr 2000 sys@zanmai.com wrote:
> >
> >> Wouldn't it be nice if, in this thread especially, only those
> >> businesspersons who have had direct, actual experience with CC
chargebacks
> >> and theft/fraud loss
> >> reply ... and the dreamers and perfect-worlders keep the delusions to a
> >> minimum.
> >
> >The goal is to reduce chargebacks and the "cost of doing
> >business".
>
> One way to reduce them is not to take credit cards at all.
> Another way is to deliver products and services that are of
> quality and satisfy the customer.
>
> Delivering a domain name is rather undisputable from the customer's
> position, either they got the name or they didn't. This whole thread is
> a non-issue, a figment of someone's imagination. Please source one first
hand
> domain reseller who has had any consistent and significant occurrences
> of actual chargebacks on domain names, and what ration is their actual
loss
> to net sales?
>
> > Variable costs like chargebacks remain steady with
> >volumn.
>
> This make no sense given the common English meaning of
> the words you used, in fact it is contradictory.
>
> > The trick is not to account for them - but eliminate them
> >altogether.
>
> Sure ...in a perfect world. In the meantime, Visa, MC, AMX and the
> rest of the worldwide retail industry would rather concentrate on
> matters not so trivial .
>
>
> >If you do you own credit card sales your at greater risk then if you
> >subcontract the credit card sale. I use www.ibill.com. They maintain a
> >tracking database of abusive chargebacks which lowers your risk and
> >exposure, which i think is the aim here.
>
> No, that's not the purported aim of this plaintive thread. The thread
> started off with a straw man argument, the specious request that OpenSRS
> should give the resellers ownership/control over the domain names to
> prevent/reduce "thieves".
>
> Of course the plaintiffs didn't listen when it was pointed out the even if
> they
> did have ownership/control of bogus names, it would not put one single $
> back into their RSU account, so their argument was rendered moot from the
> start ...
> but they keep clamoring ... and tilting at mythical windmills.
>
> Cheers,
> Eric Ross
> QuickNames.com
>
>



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