I believe OpenSRS can help you with the username and password, if not the
punishment of the previous reseller, but I'd like to comment on the rest of
the process (i.e. assuming you get the admin contact email address changed
to your client).
This may come as a big shock, but NSI does not handle these transfers
quickly. I used their online transfer registrar procedure (again, at the
request of a customer) several weeks ago and have not even received the
automated tracking number they promise. I called and talked to a customer
service representative at NSI, who informed me there would be no tracking
number, that they couldn't check the status, and that I should just assume
they got the form and wait.
In my experience, the ONLY thing NSI does quickly and efficiently is approve
transfers to OTHER registrars. I hope Verisign is pleased with their new
acquisition.
----- Original Message -----
From: "Dick St.Peters" <stpeters@NetHeaven.com>
To: <discuss-list@opensrs.org>
Sent: Thursday, June 01, 2000 6:39 PM
Subject: Transfering domains from OpenSRS to NSI
> Yes, you read that subject right ... a user of ours has a domain
> registered through OpenSRS and has asked us to have it transferred
> back to NSI as registrar. He doesn't have any passwords, and I'm
> uncertain about how to help him.
>
> Apparently an OpenSRS reseller registered it "for" our user, taking
> his money but denying him control of the domain. (Our user is a brand
> new user, not someone we know well yet. There could be more to this
> than he is telling us.)
>
> I'd prefer to transfer his domain to a (reputable) OpenSRS reseller
> (we aren't one yet), but our user wants NSI. He seems to feel he's
> learned a lesson.
>
> It's clearly his domain - the domain name is his-business-name.com,
> the registrant is his business at his business' address, and he is the
> admin contact. Being admin contact doesn't do him any good,
> especially since the reseller registered his own (the resellers')
> email address as the admin contact address. The admin contact name
> and phone number are our user's.
>
> What can we do for him? Is his only recourse an ICANN-approved domain
> dispute arbiter like disputes.org?
>
> --
> Dick St.Peters, stpeters@NetHeaven.com
> Gatekeeper, NetHeaven, Saratoga Springs, NY
> Saratoga/Albany/Amsterdam/BoltonLanding/Cobleskill/Greenwich/
> GlensFalls/LakePlacid/NorthCreek/Plattsburgh/...
> Oldest Internet service based in the Adirondack-Albany region
>
>
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