RE: Tucows silence bad for business (was: "Domain Names Hijacked" news article

From: Ross Wm. Rader (ross@tucows.com)
Date: Fri Jun 02 2000 - 22:39:53 EDT


10:28pm Friday night.

On Sat, 3 Jun 2000, Philippe Landau wrote:

> great news, ross. however,
> this is what the editor of internetnews.com writes:
>
> >In all fairness to Tucows, I only had a short time period to get a response
> >from them, and didn't hear back from them within that time period, (though
> >actually they still have not responded to the voice message I left on the
> >machine of Anne Camber).
> >I also tried to reach Ross Rader, Director of
> >Tucows Names, but he was not in the office either. And when I spoke to them
> >this morning, Network Solutions was also still waiting for a response from
> >Tucows.
> >Thanks,
> >Scott

Like I said earlier, regardless of the geopolitics, we still have a
business to run. Sometimes, it's just not possible to take care of quick
interview requests as quickly as some might like. I know for a fact that
Ann was with clients all morning and I have been in design meetings for
much of my week. I got the email mid-afternoon with an 11:30 expiry on it
- not much sense in doing much with it at that point but passing it on to
our PR group to see what they could salvage. The problem with PR is that
they have to get clearance from legal...well, you get the idea. I'll be
surprised if Brian/Scott(?) gets a call back by late next week ;)

As far as NSI goes, the left hand apparently doesn't know what the right
hand is doing. We are constantly in conversation with them on a variety of
issues. As far as this specific instance goes, we were in conversation
with them for most of this week and had everything sorted out yesterday
evening around 5:00pmish...

>
> and on 20 Mar 2000, Charles Daminato <chuck@opensrs.org> wrote:
> >Rest assured that a policy regarding live-support will be created this
> >week and a true 24/7 warm blooded individual (nothing against the cold
> >blooded variety) will be answering email, etc.
> i did not catch the update on this.
>

See my first comment.

> kind regards philippe, http://Tita-nic.com/
>
> --- *** ---
> >Phil,
> >
> >I'm not quite sure what your point is - there are people in the office at
> >all hours - with over 200 people working here, it's tough not to reach
> >someone.
> >
> >As far as the PR bit goes, Brian @ Internet.com sent me an email
> >requesting a chat this morning that I didn't get until after his deadline.
> >Two ships in the night as it were. I've been stuck in meetings all this
> >week working out the nitty gritty around this news bit -
> >http://biz.yahoo.com/prnews/000530/tucows_aut.html - a much more
> >productive effort than trying to deal with a PR issue created by problems
> >at NSI.
> >
> >On Fri, 2 Jun 2000, Philippe Landau wrote:
> >
> >> Scott Allan, Director OpenSRS wrote:
> >> >It was actually changed last night.
> >> >>It's been fixed.
> >> >>Whois info for, web.net:
> >>
> >> >> > PL> Network Solutions is still
> >> >> > PL> waiting to hear back from TUCOWS about what they intend to do
> >> >> > PL> to correct the fraudulent domain name transfer. TUCOWS did not
> >> >> > PL> respond to calls from InternetNews for additional details.
> >> >> > PL> http://www.internetnews.com/bus-news/article/0,2171,3_386441,00.html
> >> >> >
> >> >> > PL> not only does Tucows/OpenSRS give NSI an undeserved
> >> >> > PL> PR-advantage, it is also very disappointing that they
> >> >> > PL> did not act swiftly and as soon as the events became known.
> >> >> > PL> Tucows - why ?
> >>
> >> ok, that's really great, that you acted swiftly, thank you.
> >> however, if your PR-department can't even be reached,
> >> that's not good enough, is it ?
> >>
> >> also, we were lucky that this could be resolved
> >> during your business hours.
> >> in my opinion OpenSRS can't act swiftly enough as long
> >> as they don't have staff on duty 24 hours a day.
> >> it's a time-critical, world-wide business and most american corps
> >> like Tucows did not understand that yet.
> >>
> >> we all know NSI is a bad business but the public needs to
> >> be informed that OpenSRS is better.
> >>
> >> kind regards philippe, http://Tita-nic.com/domains/
> >>
> >
> >
> >Thanks,
> >
> >-RWR
> >
> >
> >
> >--------------------------------------------------------------
> >Ross Wm. Rader http://www.domaindirect.com
> >Director, Assigned Names Division http://www.opensrs.org
> >TUCOWS.com Inc. http://www.domainwatch.com
> >ross@tucows.com http://www.domainsurfer.com
> >--------------------------------------------------------------
> >t. (416) 531-2697 x 335 f. (416) 531-5584
> >----------------"Because-People-Need-Names"-------------------
>

Thanks,

-RWR

--------------------------------------------------------------
Ross Wm. Rader http://www.domaindirect.com
Director, Assigned Names Division http://www.opensrs.org
TUCOWS.com Inc. http://www.domainwatch.com
ross@tucows.com http://www.domainsurfer.com
--------------------------------------------------------------
t. (416) 531-2697 x 335 f. (416) 531-5584
----------------"Because-People-Need-Names"-------------------



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