Tony,
If the transfer had been completed when the bill was sent, then Netsol isn't
due any money. Your customer needs to contact Netsol (perhaps with your
help) to demand a refund.
In any event, he's your customer now. Is he buying additional services from
you over and above the domain registration? If he's a good customer, isn't
it in your best interest to forgive the transfer fee (and make a big deal
out of it) which will cost you all of $10 "real" dollars?
As for embarking on a class-action lawsuit, consult an attorney to find out
what's involved. Whether or not Netsol's actions warrant a lawsuit has been
beat to death here on the list with no resolution. A lawyer could give you
better advice on that particular issue. You might also try your state's
Secretary of State's office and/or the Federal Trade Commission.
Regards,
Eric Longman
Atl-Connect Internet Services
+-------------------------------------------------------+
| Atl-Connect Internet Services http://www.atlcon.net |
| 3600 Dallas Hwy Ste 230-288 770 590-0888 |
| Marietta, GA 30064-1685 support@atlcon.net |
+-------------------------------------------------------+
----- Original Message -----
From: "Tony" <tony@dreamstargroup.com>
To: <discuss-list@opensrs.org>
Sent: Wednesday, November 01, 2000 1:06 PM
Subject: NetSol Illegal Activity?
Shouldn't it be illegal for NetSol to send people a bill even after a
domain name has transferred from their system?
I called a client to let him know that his domain name was about to be due
again and told him how I could save him money by transferring the domain
name to OpenSRS rather than Network Solutions. Well, my client said great,
so I did it. I got busy, my client was busy, so we really didn't talk about
it after that. However, my client wasn't very net savvy and didn't recall
the conversation that we had when he received a bill from Network Solutions
for $35. So he paid it because he was afraid of losing his domain name.
Network Solutions was paid $35... they cashed the check, and they did not
add a year to his registration.... likely because his registration had
already been transferred to OpenSRS. I tried to collect on the transfer
later, because I know this client well... and he told me that he already
paid the $35.... So now I'm out the $10 I paid to OpenSRS plus any profit
that I would have made and NetSol gets free money for nothing.
Shouldn't that be illegal?
AND... today I just received a bill for one of my own domain names that was
transferred on Oct 2nd of this year. That's almost a month ago and NetSol
just sent me a bill! A scary "FINAL NOTICE" ... if I didn't know any
better.. I'd pay it , in fear of losing my domain name.
I think that this is DEFINITELY Illegal!
How would or could we go about having a class-action law suit against
Network Solutions for intimidating and falsely charging our customers?
Tony D. Baker
DreamStar Group
918-495-1212
tony@dreamstargroup.com
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