> Well, I still haven't had a ticket number or a response to my request
> which I sent almost 20 hours ago.
You should never expect a response from support within the first 24
hours. If you do get one, something is definitely wrong. ;)
If you have an urgent issue, CC the message to the discuss-list. Many of
the support people monitor the discuss-list and you will usually get a
resolution faster here. Howeverm remember not to send confidential
informaiton to the public list.
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:36:24 EDT