That's becuase Chuck doesn't have a whole queue support email to go through.
Many have commented on the fact that people often respond more quickly to
personal emails or emails to the discuss list than emails to support....and
of course, it only makes sense that we would. BUT, it doesn't scale very
well....
Support has implemented a new ticketing system that is much more
sophisticated than our current one. Right now it's a limited implimentation
so we can get to know it/work out the bugs, and then we plan a full release.
We expect this to dramatically help with response times.
Thanks,
Ken
> -----Original Message-----
> From: owner-discuss-list@opensrs.org
> [mailto:owner-discuss-list@opensrs.org]On Behalf Of Dheeraj Bothra
> Sent: January 1, 1999 10:11 AM
> To: discuss-list@opensrs.org
> Subject: support e-mail
>
>
> I can say or comment on how good the support system is in regard
> to replying
> back and solving the queries. but one things is clear Charles help/solves
> the query much better and faster than support.
>
> Yesterday i have send a query both to Charles and support , i don't know
> what support is doing ( as i have not received the reply) but
> chucks replied
> back in couple of hrs. and that problem was solved.
>
> Dheeraj
>
> ----- Original Message -----
> From: John Payne <john@sackheads.org>
> To: Charles Daminato <chuck@tucows.com>
> Cc: John Payne <john@sackheads.org>; <discuss-list@opensrs.org>
> Sent: Tuesday, May 01, 2001 8:03 PM
> Subject: Re: support e-mail
>
>
> > On Fri, Apr 27, 2001 at 12:07:14PM -0400, Charles Daminato wrote:
> > > The autoresponder is working fine - I just got #168344
> > >
> > > Occasionally it's turned off when there's "autoresponder"
> wars (bounces
> > > between less intelligent autoresponders - ours is pretty dumb....).
> > >
> > > You can always ask here - but support will have better access to some
> > > resources that may eventually answer your question :)
> >
> > Can someone in opensrs please confirm or deny that support@opensrs.org
> > received a request from me on behalf of one of my customers to move some
> > domains between RSPs.
> >
> > Or am I stuck in the 48hrs that never ended?
> >
> > --
> > John Payne http://www.sackheads.org/jpayne/ john@sackheads.org
> > http://www.sackheads.org/uce/ Fax: +44 870 0547954
> > To send me mail, use the address in the From: header
> >
>
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:36:25 EDT