Hello Stewart,
Could you please explain WHY you can't just send
it to admin contact via email if it was transferred
and now in your reseller interface ???
SB> Here's another good one, perhaps someone who knows the score can help me
SB> out here? Still regarding friendlywebdesign.com, I'm sorry to say.
SB> My email to OpenSRS Monkeys^H^H^H^H^H^H^H Support was:
>>> The domain has been transferred to new reseller:webworlds
>>
>> What is the profile details?
>> Username & Password?
>> Thanks.
SB> The oh-so-enlightening reply was:
>> The new Reseller has access to all that info via the usual channels.
>> Resellers are responsible for supporting their own customers. Please
>> contact them if you have any further questions.
SB> But (gasp) we *are* the Reseller.
SB> So, how are we supposed to "support our own customers" when we don't even know
SB> the profile username and password. Our customer doesn't know the username and
SB> password either. Does anyone?
SB> BTW, what are "the usual channels"? Just interested.
-- Best regards, Sergei mailto:folio@infocom.zp.ua
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