RE: OpenSRS support - dismal or merely misguided?

From: Len Thomson (len@laconsult.co.nz)
Date: Wed May 02 2001 - 10:38:04 EDT

using the RWI - (Reseller Web Interface) - Select the Domain you are having
a problem with...
either from View Domain onthe front page or from SEARCH Domains screeens

At the bottom of that screen - with all the admin/billing/tect contact info
etc.... is

E-Mail Login Password for xxxxxxxx.com to the
Admin Contact (owner@mail.com)

If you click on that it will send the admin address the following email...

This note contains the login information necessary to manage
your domain.

NOTE:
Please keep this information strictly secret. Anyone with access to the
login/password can change all information regarding this domain, including
ownership.

Domain: domain.com
Username: UUUUUUUU
Password: PPPPPPPP

If you have any questions, please contact youremail@mail.com.

HTH

Len THomson
L.A. Consulting Ltd
Auckland
New Zealand

-----Original Message-----
From: owner-discuss-list@opensrs.org
[mailto:owner-discuss-list@opensrs.org]On Behalf Of Stewart Boutcher
Sent: Thursday, 3 May 2001 0:42
To: OpenSRS Discuss List
Subject: OpenSRS support - dismal or merely misguided?

Here's another good one, perhaps someone who knows the score can help me
out here? Still regarding friendlywebdesign.com, I'm sorry to say.

My email to OpenSRS Monkeys^H^H^H^H^H^H^H Support was:

>> The domain has been transferred to new reseller:webworlds
>
> What is the profile details?
> Username & Password?
> Thanks.

The oh-so-enlightening reply was:

> The new Reseller has access to all that info via the usual channels.
> Resellers are responsible for supporting their own customers. Please
> contact them if you have any further questions.

But (gasp) we *are* the Reseller.

So, how are we supposed to "support our own customers" when we don't even
know
the profile username and password. Our customer doesn't know the username
and
password either. Does anyone?

BTW, what are "the usual channels"? Just interested. 

--
Stewart Boutcher  Systems Support
  stewart.boutcher@webworlds.net

WebWorlds.Net - Internet Solutions For Business
  1 Westgate, Otley, West Yorkshire LS21 3AT
  url: http://webworlds.net/
  tel: 0845 0900 191 (UK)
       +44 1943 851 200 (International)

Registered in England No 3229164
Registered office: 20-22 Bedford Row, London WC1R 4JS
WebWorlds is a registered trade mark of WebWorlds Limited

WebWorlds.Net is a proud sponsor of http://localweb.co.uk/

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