Is Whatever Inc. also the domain owner? If your client owns the domain,
use the fax-process to change the admin contact and then you can update the
nameservers.
m2
At 05:52 PM 12/4/01 +0100, you wrote:
>Just an interesting story to share with you.
>
>A client (we programmed his site) of mine hosts his site at host Whatever
>Inc. in the US. After 6 months of operation, the site disappears. Whatever
>Inc. claims they don't know the cause, but re-creates the virtual host and
>other settings. All data lost. My client asks for a restoration of data
>(mostly user data and user links, as this was a Yahoo style site) from the
>backups (7 days rotating backup guaranteed by Whatever Inc.) Whatever Inc.
>says they "forgot to backup the site". My client tries to move his site -
>well, no site any more, only the domain - to my hosting company. Whatever
>Inc. denies the transfer, as this legacy domain was registered at NetSol
>and not with us, they are listed as Administrative contact, so they can do
>it. They say they will hold back the domain until my client signes an
>agreement that he will not sue them, and will not ask for a refund of the
>remaining 18 months of hosting fees which he had paid in advance.
>
>Does the word "ethics" ring a bell? Can you believe all this? Meanwhile,
>the site is down, my client loses all of his users, the latest backup is
>5months old (I have made it "accidentally").
>
>I was wondering what you guys think about this situation.
>
>- Csongor
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