That would be a great idea. A web based solution like http://www.deskpro.com/ works by email as well as by email.
If you need any further assistance, please don't hesitate to ask!
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- The Support Team
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----- Original Message -----
From: Pflege@aol.com
To: pcbmls@futuresights.com ; chuck@tucows.com
Cc: discuss-list@opensrs.org
Sent: Monday, April 15, 2002 9:12 PM
Subject: Re: support@opensrs.org
Okay, you've already got all the resellers authorized IPs. Restrict based
on that. :)
How would you like to do this?
Perhaps another good solution would be to add all email support for resellers to
the RWI interface. Resellers log in to be able to write email.
Answers will be also store in the password restricted area.
(As an option, reseller may choose to receive a reply to the
personal email)
There would be also another big advantage, if this email system
is using a database.
You might look up all (stored) emails to reseller-only-support and the answers like
==============================
Email by reseller
Reply to reply by Chuck & friends
Reply to reply of reply by Chuck & friends
...
==============================
another Email by reseller
......
Another advantage: virus + spam-save
Matthias
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:09 EDT