Chuck,
Thanks for the reply. I think this is the problem. I recall reading a
clause that states they are only liable for the amount we have paid
them, and nothing more, so basically, we would be SOL. However, our
Attorney says there may be a way around it. I will keep everyone posted
with the progress. Verisign has absolutely destroyed us because of this.
Best to all,
Kevin
----Original Message-----
From: owner-discuss-list@opensrs.org
[mailto:owner-discuss-list@opensrs.org] On Behalf Of Chuck Hatcher
Sent: Thursday, May 02, 2002 1:14 PM
To: Kevin
Cc: discuss-list@opensrs.org
Subject: Re: Verisign Screw-up
Yours is not the first problem of this kind. Unfortunately, if you read
the registration agreement you'll see that they are much more careful to
cover themselves from a liability standpoint than they are to provide
good service. Even though they are probably at fault for what is to you
a major disaster, you probably have little recourse. I know it is just
my imagination, but I like to think their stock price plunge is a result
of their corporate karma.
----- Original Message -----
From: Kevin
To: discuss-list@opensrs.org
Sent: Wednesday, May 01, 2002 10:08 PM
Subject: Verisign Screw-up
Hello All,
The company I am with just got really screwed by Verisign/Netsol. We
own(ed) a domain name that was VERY valuable. We purchased it for $5K
from the old owner, and that was a bargain. The domain name was valid
until 09/28/02. However, we kept getting notices that read: "Hurry your
domain name has expired on 09/28/2002" (Note, it says expired on Sept.
2002, which is still 5 months away). We tried to transfer registrars to
our OpenSRS account, but the requests failed twice. Nevertheless, we
still went and paid Verisign another $35 just in case, on April 12. All
of a sudden, on April 29, the domain name was registered to UltSearch,
Verisign had let it cancel mistakenly.
Verisign is just playing dumb, telling us they can't do anything about
it now and that they can just refund our $35.00 for the mix-up.
UltSearch does not respond to any e-mails, etc.
Has anyone been in a similar situation before? We are considering
serious legal action against Verisign for the screw up, they ruined our
business!
Thanks for the input!
-Kevin
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:13 EDT