One of the first Cert's we sold is coming up for renewal and the
customer just told me Entrust had all ready contacted them by email. Is
there a custom renewal email setting we need to use instead of having
Entrust market to our customers. While the email said to contact your
reseller it only listed tucows.
Alan DeRossett
Digital Starlight Communications Inc.
To renew this certificate you will need to contact the organization through
whom you originally purchased the certificate (your reseller), purchase a
new registration code, verify it in the space provided on
https://www.certificateregistration.com, select "Renew Your Web
Certificate", and follow the instructions provided.
If you are not sure of the identity of your reseller or how to contact them,
please contact certrenew@tucows.com to facilitate contact.
Please be advised that Dun & Bradstreet (now D&B) will be verifying the
information in your order. D&B maintains a database that contains
information on over sixty-two million companies around the world. If your
company is not currently in this database, D&B will contact you to gather
the required information on your company. You can also expect that they
will call the authorizing contact to verify the order. These measures have
been put in place to protect our customers from fraud.
If you have already renewed this certificate, please disregard this email.
Please note: all renewal certificates are subject to limited verification
to confirm your business, domain and contact information. A renewal
certificate will typically be issued within 3-5 business days.
Thank you,
Entrust LifeCycle Monitoring Services
.
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