Their port 43 whois appears to have been down all day as well.
-t
> -----Original Message-----
> From: owner-discuss-list@opensrs.org
> [mailto:owner-discuss-list@opensrs.org] On Behalf Of Charles Daminato
> Sent: Saturday, June 15, 2002 8:52 PM
> To: Doug Friend
> Cc: discuss-list@opensrs.org
> Subject: Re: .us lookups
>
>
> Doug,
>
> I'm just as good an anyone - note that I don't always answer
> emails on weekend (although I'm not proving my case at all here).
>
> If by "brutal" you mean "it's seriously affecting my
> business", then this would constitute an emergency. You have
> to be very certain that this is an issue that would warrant
> escalation. For any registry related issues, we're powerless
> to affect change, only to inform our supplier and hope they
> have some feedback we can share (and hope for expedient resolution).
>
> Since supplier escalation on weekends is barebones/skeleton
> in nature, our effectiveness in helping resolve issues will
> be minimal as well - another consideration for contacting emergency.
>
> If you've given thought to whether this constitutes an
> emergency, and feel you have no other recourse, you should
> use the procedure in place. Just remember we have a listed
> policy in place - doing as much investigation on your own
> local systems before notifying ourselves (and this is in
> general, not for this specific case) will help ensure the
> communication to our on-call staff welcome your complaint.
> Be sure to provide as much information as possible.
>
> That being said, I'm contacting the .us (.biz/Neustar)
> registry to discuss this with them, so there's no need to go
> through the emergency procedure in this case.
>
> Charles Daminato
> TUCOWS Product Manager
> chuck@tucows.com
>
> On Sat, 15 Jun 2002, Doug Friend wrote:
>
> > Hi Chuck,
> >
> > Don't know if you're the right person to ask, but you're very
> > responsive to questions on the discuss list, so I'm asking.
> >
> > My question is in regard to weekend support. Since OpenSRS has cut
> > support on the weekends, when there is a problem, I feel
> the reseller
> > channel is kind of left holding the bag 'till Monday rolls
> around. I
> > know there's an emergency system we can access, but don't
> feel this is
> > sufficient.
> >
> > I understand the reasons support was reduced and support Tucows's
> > model of staying profitable. Tucows is in my opinion an ethical
> > company and good partner, a rarity in this industry.
> >
> > This weekend, .us lookups are brutal. Including .us in a
> lookup slows
> > down lookups of other domains to an unacceptable level, and we're
> > seeing a lot of errors coming back on registrations.
> >
> > We've written to support concerning this problem but don't have a
> > response as of yet. Without support to help push this
> problem and get
> > it resolved, we're in a difficult position.
> >
> > Thanks,
> > Doug.
> >
>
>
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