> I understand the reasons support was reduced and support Tucows's model of
> staying profitable. Tucows is in my opinion an ethical company and good
> partner, a rarity in this industry.
FYI, there never was weekend support. In fact, it took quite a bit of
convincing from resellers to get to where we are today with the
pager-based emergency support.
> We've written to support concerning this problem but don't have a response as of
> yet. Without support to help push this problem and get it resolved, we're in a
> difficult position.
I believe they state the turnaround time for responses is 48 hours on
business days...
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:18 EDT