The port 43 whois seems to still be dysfunctional, however standard
registry queries for domain availability seem to be working again.
-t
> -----Original Message-----
> From: owner-discuss-list@opensrs.org
> [mailto:owner-discuss-list@opensrs.org] On Behalf Of Charles Daminato
> Sent: Sunday, June 16, 2002 11:30 AM
> To: Doug Friend
> Cc: discuss-list@opensrs.org
> Subject: Re: .us lookups
>
>
> How are things now? The .us registry gave me little useable feedback.
>
> Charles Daminato
> TUCOWS Product Manager
> chuck@tucows.com
>
> On Sat, 15 Jun 2002, Charles Daminato wrote:
>
> > Doug,
> >
> > I'm just as good an anyone - note that I don't always
> answer emails on
> > weekend (although I'm not proving my case at all here).
> >
> > If by "brutal" you mean "it's seriously affecting my
> business", then
> > this would constitute an emergency. You have to be very
> certain that
> > this is an issue that would warrant escalation. For any registry
> > related issues, we're powerless to affect change, only to
> inform our
> > supplier and hope they have some feedback we can share (and
> hope for
> > expedient resolution).
> >
> > Since supplier escalation on weekends is barebones/skeleton
> in nature,
> > our effectiveness in helping resolve issues will be minimal
> as well -
> > another consideration for contacting emergency.
> >
> > If you've given thought to whether this constitutes an
> emergency, and
> > feel you have no other recourse, you should use the procedure in
> > place. Just remember we have a listed policy in place -
> doing as much
> > investigation on your own local systems before notifying ourselves
> > (and this is in general, not for this specific case) will
> help ensure
> > the communication to our on-call staff welcome your complaint. Be
> > sure to provide as much information as possible.
> >
> > That being said, I'm contacting the .us (.biz/Neustar) registry to
> > discuss this with them, so there's no need to go through
> the emergency
> > procedure in this case.
> >
> > Charles Daminato
> > TUCOWS Product Manager
> > chuck@tucows.com
> >
> > On Sat, 15 Jun 2002, Doug Friend wrote:
> >
> > > Hi Chuck,
> > >
> > > Don't know if you're the right person to ask, but you're very
> > > responsive to questions on the discuss list, so I'm asking.
> > >
> > > My question is in regard to weekend support. Since
> OpenSRS has cut
> > > support on the weekends, when there is a problem, I feel the
> > > reseller channel is kind of left holding the bag 'till
> Monday rolls
> > > around. I know there's an emergency system we can
> access, but don't
> > > feel this is sufficient.
> > >
> > > I understand the reasons support was reduced and support Tucows's
> > > model of staying profitable. Tucows is in my opinion an ethical
> > > company and good partner, a rarity in this industry.
> > >
> > > This weekend, .us lookups are brutal. Including .us in a lookup
> > > slows down lookups of other domains to an unacceptable level, and
> > > we're seeing a lot of errors coming back on registrations.
> > >
> > > We've written to support concerning this problem but don't have a
> > > response as of yet. Without support to help push this
> problem and
> > > get it resolved, we're in a difficult position.
> > >
> > > Thanks,
> > > Doug.
> > >
> >
> >
>
>
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