One more addendum - the .us registry confirmed that their whois was having
problems (from a network stand point). Apparently this should affect the
registry..
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - chuck@tucows.com
> -----Original Message-----
> From: owner-discuss-list@opensrs.org
> [mailto:owner-discuss-list@opensrs.org]On Behalf Of Charles Daminato
> Sent: June 16, 2002 11:30 AM
> To: Doug Friend
> Cc: discuss-list@opensrs.org
> Subject: Re: .us lookups
>
>
> How are things now? The .us registry gave me little useable feedback.
>
> Charles Daminato
> TUCOWS Product Manager
> chuck@tucows.com
>
> On Sat, 15 Jun 2002, Charles Daminato wrote:
>
> > Doug,
> >
> > I'm just as good an anyone - note that I don't always answer emails on
> > weekend (although I'm not proving my case at all here).
> >
> > If by "brutal" you mean "it's seriously affecting my business",
> then this
> > would constitute an emergency. You have to be very certain that this is
> > an issue that would warrant escalation. For any registry
> related issues,
> > we're powerless to affect change, only to inform our supplier and hope
> > they have some feedback we can share (and hope for expedient
> resolution).
> >
> > Since supplier escalation on weekends is barebones/skeleton in
> nature, our
> > effectiveness in helping resolve issues will be minimal as well
> - another
> > consideration for contacting emergency.
> >
> > If you've given thought to whether this constitutes an
> emergency, and feel
> > you have no other recourse, you should use the procedure in place. Just
> > remember we have a listed policy in place - doing as much
> investigation on
> > your own local systems before notifying ourselves (and this is
> in general,
> > not for this specific case) will help ensure the communication to our
> > on-call staff welcome your complaint. Be sure to provide as much
> > information as possible.
> >
> > That being said, I'm contacting the .us (.biz/Neustar) registry
> to discuss
> > this with them, so there's no need to go through the emergency procedure
> > in this case.
> >
> > Charles Daminato
> > TUCOWS Product Manager
> > chuck@tucows.com
> >
> > On Sat, 15 Jun 2002, Doug Friend wrote:
> >
> > > Hi Chuck,
> > >
> > > Don't know if you're the right person to ask, but you're very
> responsive to
> > > questions on the discuss list, so I'm asking.
> > >
> > > My question is in regard to weekend support. Since OpenSRS
> has cut support on
> > > the weekends, when there is a problem, I feel the reseller
> channel is kind of
> > > left holding the bag 'till Monday rolls around. I know
> there's an emergency
> > > system we can access, but don't feel this is sufficient.
> > >
> > > I understand the reasons support was reduced and support
> Tucows's model of
> > > staying profitable. Tucows is in my opinion an ethical
> company and good
> > > partner, a rarity in this industry.
> > >
> > > This weekend, .us lookups are brutal. Including .us in a
> lookup slows down
> > > lookups of other domains to an unacceptable level, and we're
> seeing a lot of
> > > errors coming back on registrations.
> > >
> > > We've written to support concerning this problem but don't
> have a response as of
> > > yet. Without support to help push this problem and get it
> resolved, we're in a
> > > difficult position.
> > >
> > > Thanks,
> > > Doug.
> > >
> >
> >
>
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