FWIW, we never had weekend support ;)
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - chuck@tucows.com
> -----Original Message-----
> From: Doug Friend [mailto:doug@register4less.com]
> Sent: June 17, 2002 4:31 PM
> To: Charles Daminato
> Cc: discuss-list@opensrs.org
> Subject: RE: .us lookups
>
>
> Hi Charles,
>
> Thanks for the update. We saw a good number of other .us errors
> 720 error code
> over the weekend, and have also noted false lookup responses.
> Initial lookups
> showed a domain available when it really wasn't, and this of
> course is followed
> by a domain taken error when we try to process the registration.
>
> No word on the weekend support thing;)
>
> Doug.
>
>
> Quoting Charles Daminato <chuck@tucows.com>:
>
> > One more addendum - the .us registry confirmed that their whois
> was having
> > problems (from a network stand point). Apparently this should
> affect the
> > registry..
> >
> > Charles Daminato
> > OpenSRS Product Manager
> > Tucows Inc. - chuck@tucows.com
> >
> > > -----Original Message-----
> > > From: owner-discuss-list@opensrs.org
> > > [mailto:owner-discuss-list@opensrs.org]On Behalf Of Charles Daminato
> > > Sent: June 16, 2002 11:30 AM
> > > To: Doug Friend
> > > Cc: discuss-list@opensrs.org
> > > Subject: Re: .us lookups
> > >
> > >
> > > How are things now? The .us registry gave me little useable feedback.
> > >
> > > Charles Daminato
> > > TUCOWS Product Manager
> > > chuck@tucows.com
> > >
> > > On Sat, 15 Jun 2002, Charles Daminato wrote:
> > >
> > > > Doug,
> > > >
> > > > I'm just as good an anyone - note that I don't always
> answer emails on
> > > > weekend (although I'm not proving my case at all here).
> > > >
> > > > If by "brutal" you mean "it's seriously affecting my business",
> > > then this
> > > > would constitute an emergency. You have to be very certain
> that this is
> > > > an issue that would warrant escalation. For any registry
> > > related issues,
> > > > we're powerless to affect change, only to inform our
> supplier and hope
> > > > they have some feedback we can share (and hope for expedient
> > > resolution).
> > > >
> > > > Since supplier escalation on weekends is barebones/skeleton in
> > > nature, our
> > > > effectiveness in helping resolve issues will be minimal as well
> > > - another
> > > > consideration for contacting emergency.
> > > >
> > > > If you've given thought to whether this constitutes an
> > > emergency, and feel
> > > > you have no other recourse, you should use the procedure in
> place. Just
> > > > remember we have a listed policy in place - doing as much
> > > investigation on
> > > > your own local systems before notifying ourselves (and this is
> > > in general,
> > > > not for this specific case) will help ensure the
> communication to our
> > > > on-call staff welcome your complaint. Be sure to provide as much
> > > > information as possible.
> > > >
> > > > That being said, I'm contacting the .us (.biz/Neustar) registry
> > > to discuss
> > > > this with them, so there's no need to go through the
> emergency procedure
> > > > in this case.
> > > >
> > > > Charles Daminato
> > > > TUCOWS Product Manager
> > > > chuck@tucows.com
> > > >
> > > > On Sat, 15 Jun 2002, Doug Friend wrote:
> > > >
> > > > > Hi Chuck,
> > > > >
> > > > > Don't know if you're the right person to ask, but you're very
> > > responsive to
> > > > > questions on the discuss list, so I'm asking.
> > > > >
> > > > > My question is in regard to weekend support. Since OpenSRS
> > > has cut support on
> > > > > the weekends, when there is a problem, I feel the reseller
> > > channel is kind of
> > > > > left holding the bag 'till Monday rolls around. I know
> > > there's an emergency
> > > > > system we can access, but don't feel this is sufficient.
> > > > >
> > > > > I understand the reasons support was reduced and support
> > > Tucows's model of
> > > > > staying profitable. Tucows is in my opinion an ethical
> > > company and good
> > > > > partner, a rarity in this industry.
> > > > >
> > > > > This weekend, .us lookups are brutal. Including .us in a
> > > lookup slows down
> > > > > lookups of other domains to an unacceptable level, and we're
> > > seeing a lot of
> > > > > errors coming back on registrations.
> > > > >
> > > > > We've written to support concerning this problem but don't
> > > have a response as of
> > > > > yet. Without support to help push this problem and get it
> > > resolved, we're in a
> > > > > difficult position.
> > > > >
> > > > > Thanks,
> > > > > Doug.
> > > > >
> > > >
> > > >
> > >
> >
> >
> >
>
>
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