Hi again Charles,
I saw Bill post that too. Must have imagined it then... We've been with
OpenSRS since pretty much the beginning, and I definately remember being able to
reach people on the weekend and outside office hours on weekdays. Maybe the
support on weekends wasn't an official thing or developers were picking up, but
we were able support was staffed outside of the office hours provided now.
Anyway, my point isn't to drag this into a yes it was, not it wasn't, but simply
to raise the issue.
Thanks,
Doug.
Quoting Charles Daminato <chuck@tucows.com>:
> FWIW, we never had weekend support ;)
>
> Charles Daminato
> OpenSRS Product Manager
> Tucows Inc. - chuck@tucows.com
>
> > -----Original Message-----
> > From: Doug Friend [mailto:doug@register4less.com]
> > Sent: June 17, 2002 4:31 PM
> > To: Charles Daminato
> > Cc: discuss-list@opensrs.org
> > Subject: RE: .us lookups
> >
> >
> > Hi Charles,
> >
> > Thanks for the update. We saw a good number of other .us errors
> > 720 error code
> > over the weekend, and have also noted false lookup responses.
> > Initial lookups
> > showed a domain available when it really wasn't, and this of
> > course is followed
> > by a domain taken error when we try to process the registration.
> >
> > No word on the weekend support thing;)
> >
> > Doug.
> >
> >
> > Quoting Charles Daminato <chuck@tucows.com>:
> >
> > > One more addendum - the .us registry confirmed that their whois
> > was having
> > > problems (from a network stand point). Apparently this should
> > affect the
> > > registry..
> > >
> > > Charles Daminato
> > > OpenSRS Product Manager
> > > Tucows Inc. - chuck@tucows.com
> > >
> > > > -----Original Message-----
> > > > From: owner-discuss-list@opensrs.org
> > > > [mailto:owner-discuss-list@opensrs.org]On Behalf Of Charles Daminato
> > > > Sent: June 16, 2002 11:30 AM
> > > > To: Doug Friend
> > > > Cc: discuss-list@opensrs.org
> > > > Subject: Re: .us lookups
> > > >
> > > >
> > > > How are things now? The .us registry gave me little useable feedback.
> > > >
> > > > Charles Daminato
> > > > TUCOWS Product Manager
> > > > chuck@tucows.com
> > > >
> > > > On Sat, 15 Jun 2002, Charles Daminato wrote:
> > > >
> > > > > Doug,
> > > > >
> > > > > I'm just as good an anyone - note that I don't always
> > answer emails on
> > > > > weekend (although I'm not proving my case at all here).
> > > > >
> > > > > If by "brutal" you mean "it's seriously affecting my business",
> > > > then this
> > > > > would constitute an emergency. You have to be very certain
> > that this is
> > > > > an issue that would warrant escalation. For any registry
> > > > related issues,
> > > > > we're powerless to affect change, only to inform our
> > supplier and hope
> > > > > they have some feedback we can share (and hope for expedient
> > > > resolution).
> > > > >
> > > > > Since supplier escalation on weekends is barebones/skeleton in
> > > > nature, our
> > > > > effectiveness in helping resolve issues will be minimal as well
> > > > - another
> > > > > consideration for contacting emergency.
> > > > >
> > > > > If you've given thought to whether this constitutes an
> > > > emergency, and feel
> > > > > you have no other recourse, you should use the procedure in
> > place. Just
> > > > > remember we have a listed policy in place - doing as much
> > > > investigation on
> > > > > your own local systems before notifying ourselves (and this is
> > > > in general,
> > > > > not for this specific case) will help ensure the
> > communication to our
> > > > > on-call staff welcome your complaint. Be sure to provide as much
> > > > > information as possible.
> > > > >
> > > > > That being said, I'm contacting the .us (.biz/Neustar) registry
> > > > to discuss
> > > > > this with them, so there's no need to go through the
> > emergency procedure
> > > > > in this case.
> > > > >
> > > > > Charles Daminato
> > > > > TUCOWS Product Manager
> > > > > chuck@tucows.com
> > > > >
> > > > > On Sat, 15 Jun 2002, Doug Friend wrote:
> > > > >
> > > > > > Hi Chuck,
> > > > > >
> > > > > > Don't know if you're the right person to ask, but you're very
> > > > responsive to
> > > > > > questions on the discuss list, so I'm asking.
> > > > > >
> > > > > > My question is in regard to weekend support. Since OpenSRS
> > > > has cut support on
> > > > > > the weekends, when there is a problem, I feel the reseller
> > > > channel is kind of
> > > > > > left holding the bag 'till Monday rolls around. I know
> > > > there's an emergency
> > > > > > system we can access, but don't feel this is sufficient.
> > > > > >
> > > > > > I understand the reasons support was reduced and support
> > > > Tucows's model of
> > > > > > staying profitable. Tucows is in my opinion an ethical
> > > > company and good
> > > > > > partner, a rarity in this industry.
> > > > > >
> > > > > > This weekend, .us lookups are brutal. Including .us in a
> > > > lookup slows down
> > > > > > lookups of other domains to an unacceptable level, and we're
> > > > seeing a lot of
> > > > > > errors coming back on registrations.
> > > > > >
> > > > > > We've written to support concerning this problem but don't
> > > > have a response as of
> > > > > > yet. Without support to help push this problem and get it
> > > > resolved, we're in a
> > > > > > difficult position.
> > > > > >
> > > > > > Thanks,
> > > > > > Doug.
> > > > > >
> > > > >
> > > > >
> > > >
> > >
> > >
> > >
> >
> >
>
>
>
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:18 EDT