Transfer (from Verisign) declined after confirmed, what to do?

From: Ben Kennedy (ben@zygoat.ca)
Date: Wed Sep 11 2002 - 11:37:39 EDT


Hello all,

So, here is what I suspect to be one of many similar stories...

- last week, I issued a transfer for a client's domain (currently with
verisign) to me (opensrs).
- The domain then appeared under "waiting owner approval" (Transfers
section in the main menu).
- about a day later, the client e-mailed me to confirm she had received
the confirmation e-mail; in fact she said: "I have confirmed the
transfer a few minutes ago. It should be completed 'within several days'
their message indicated."
- After this (or maybe before?), the domain appeared under "waiting
registry approval".
- Today, I have found it under declined orders, with the following under
Order Notes: "10-SEP-2002 14:08:02  Domain transfer declined by current
registrar: Network Solutions, Inc."

Now, if my client confirmed the transfer, why was it declined? What can
I do about this... should I simply re-issue the transfer? This is one of
the most unhelpful diagnostic messages I have seen recently.

-ben

-- 
Ben Kennedy, chief magician
zygoat creative technical services
613-228-3392 | 1-866-466-4628
http://www.zygoat.ca



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