At 11/1/02 8:25 PM, Dave Warren wrote:
>Why not? Does the registry refund you, and if not, isn't that fraud?
I don't know if you can call it fraud, but yes, OpenSRS gets the money
back and keeps it, while resellers are stuck giving the customer a refund
or getting a chargeback. It's just plain wrong, as has been mentioned
several times before on the list.
The OpenSRS argument is that customers should know they can write to the
reseller and make a request (which we can pass on to OpenSRS) to remove
the lock, so there's no reason for anyone to renew it in this state.
Unfortunately, customers have no idea they can do this. Instead of
writing to us, they renew it just to make the hassle go away, then they
transfer it -- only to find they got nothing in exchange for the money
they paid us.
We'd all rather that customers didn't do this, I'm sure. But that
shouldn't mean that OpenSRS gets to keep the reseller's money when
customers do it anyway.
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Robert L Mathews, Tiger Technologies
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