Robert L Mathews wrote:
> >Why not? Does the registry refund you, and if not, isn't that fraud?
>
> I don't know if you can call it fraud
Personally, I call it fraud anytime I pay for a service and don't
receive the service or a refund. That's just me though -- Nothing
against OpenSRS on this one, but I have some moral issues with this
situation.
> OpenSRS gets the money back and keeps it, while resellers are stuck
> giving the customer a refund or getting a chargeback. It's just plain
> wrong, as has been mentioned several times before on the list.
Exactly. Not on that, but we're not just talking the reseller's profit,
we're talking cost+profit, which means that it costs the reseller real
money, not just potential future profits.
> The OpenSRS argument is that customers should know they can write to
> the reseller and make a request (which we can pass on to OpenSRS) to
> remove the lock, so there's no reason for anyone to renew it in this
> state.
Agreed. How about when a domain is renewed, then transferred away for
some other reason? Ultimately, the end user or reseller still takes the
hit.
> Unfortunately, customers have no idea they can do this. Instead of
> writing to us, they renew it just to make the hassle go away, then
> they transfer it -- only to find they got nothing in exchange for the
> money they paid us.
You cannot expect users to be smart. They aren't, and if they are
transferring away, I don't expect them to notify me beforehand. It
would be nice, but there are too many companies that try to backstab
clients when they leave.
> We'd all rather that customers didn't do this, I'm sure. But that
> shouldn't mean that OpenSRS gets to keep the reseller's money when
> customers do it anyway.
Agreed, and ultimately, my question is this: Why should OpenSRS profit
from it?
-- `Be that word our sign of parting, bird or fiend!' I shrieked upstarting `Get thee back into the tempest and the Night's Plutonian shore! Leave no black plume as a token of that lie thy soul hath spoken! Leave my loneliness unbroken! - quit the bust above my door! Take thy beak from out my heart, and take tha form from off my door! Quoth the raven, `Nevermore.'
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:30 EDT