Mitchell Krog wrote to 'Eric Prigge' and discuss-list@opensrs.org:
> [...]
> It's a damn shame into todays business world, no industry excluded,
> that ethics have been thrown out the window by so many. And there
> are so many more that could not even spell the word ethics even if
> they tried.
Agreed.
> But as this is a discussion list, what can we all do to stop
> companies like this from continuing their little escapades of
> stealing customers away. Anyone have any ideas ? I know the Internet
> Registry of Canada (http://strategis.ic.gc.ca/SSG/ct02442e.html) was
> recently charged by the Competition board for running their own
> misleading scam on .ca domain names .... what are other countries,
> registrars and the like going to do to stop the ROT !!
So far, the best thing we've found is this:
1) Be honest to your customers
2) Don't break promises, but *do* make promises
3) Know how to say "I'm sorry", and mean it, when you fail to uphold
#1 or #2. Practice in a mirror if necessary.
4) It's acceptable and useful to complain about "scum" like the
above among peers, but when talking to a client, stick to the
facts and let your client make his or her own determination.
Sooner or later, you'll have their business as thanks, and
the scum merchants will slowly erode and fade away. Look at
every customer they sign up as a prospect. (But not with bulk
whois spam, ok? :)
It is unfortunate that customers get burned by these companies. We do
*far* more business in transfers (domains and hosting) than we do in
new domains. And, after three years of this, and thousands of domain
years later, I can count the number of transfers away from us on one
hand, and still have enough fingers left to play minesweeper. :-)
There it is, folks. Never before published. The secret to success on
the Internet. :-b
Really. If these companies can be successful with conventional
marketing and crappy attitudes, what's stopping you from being
successful with conventional marketing and a good attitude?
- Ryan
-- Ryan Thompson <ryan@sasknow.com>SaskNow Technologies - http://www.sasknow.com 901 1st Avenue North - Saskatoon, SK - S7K 1Y4
Tel: 306-664-3600 Fax: 306-244-7037 Saskatoon Toll-Free: 877-727-5669 (877-SASKNOW) North America
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