Philip,
There are tracking numbers - for each successful transaction posted to our
system, an OrderID is provided. This is meant for you to capture for future
reference - or to track later to see what happened with that order.
I sympathize with your position, it is quite unfortunate. I wish there was
something further that I could do, but the situation makes that impossible -
and for this, I apologize.
-- Charles Daminato Life is not holding a good hand; OpenSRS Product Manager Life is playing a poor hand well. Tucows Inc. - chuck@tucows.com - Danish proverb> -----Original Message----- > From: owner-discuss-list@opensrs.org > [mailto:owner-discuss-list@opensrs.org]On Behalf Of Phillip Beazley > Sent: January 16, 2003 1:45 PM > To: discuss-list@opensrs.org > Subject: Disappearing Renewals > > > Just had a rather unfortunate situation occur... > > Here was my initial message to support: > > >Something bad has happened with this domain name. It expired on > 12/2/02, but > >according to my records, we renewed the domain on 12/13/02. > Unfortunately it > >apparently was not renewed for some reason and was deleted on > >1/12/03. Shortly > >thereafter it was scooped up by an obvious domain shark. The > client whose > >domain this is, is obviously pretty upset about this. I wish I > could give > >you a > >transaction number, but for some weird reason the system has > never issue them > >for renewals (bad juju). All that said, I assume you're going to say > >we're out > >of luck but I thought I would check to see if there anything we can do > >(doubtful) but more importantly I need assurance that this isn't > going to > >happen > >again. I have to trust this system to use it and this has > severely dented > >that > >trust. If the system responds with a 'renewal processed successfully' > >message, > >that should be that. At the very least, there should be a > transaction ID for > >these so we can refer to them in cases like this. I *KNOW* it > was renewed, but > >without an ID you're going to tell me you *KNOW* it was not. > > And, of course, the response was as I assumed it would be... > (paraphrasing > here...) 'Sorry, you didn't renew it, you're SOL. Maybe if the client > contacts the new owner, they can buy it from them or if they own an > applicable trademark they can file a UDRP with ICANN.' > > Bottom line is, without some form of tracking number or transaction ID, > this could happen again and there's no recourse on our part. (I did NOT > fail to renew the domain, but alas, I cannot prove that. But I > know I did!) > > We need a tracking number/transaction ID for renewals and we need it now. > > > -- > Phillip Beazley > Onvix -- Website Hosting, Development & E-commerce > Visit http://www.onvix.com/ or call 727-578-9600. >
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