Re: Unable to update nameservers: Command failed: unable to verify existence of nameserver xxxxxx

From: Allen Bolderoff (allen@gist.net.au)
Date: Tue Feb 11 2003 - 15:46:55 EST


I too am seeing this problem, only with one customer.

Allen

It was dismissed as unreproduceable by opensrs support

----- Original Message -----
From: "Blue Box Internet" <sales@blueboxinternet.com>
To: <discuss-list@opensrs.org>
Sent: Tuesday, February 11, 2003 9:05 PM
Subject: Unable to update nameservers: Command failed: unable to verify
existence of nameserver xxxxxx

> OK I'll start from the top :)
>
> We registered a domain a week ago, created 2 hostnames in manage.opensrs
> with individual IP addresses and then pointed the domain at them in
> manage.opensrs, no problem, domain works fine, let's call it domain1.com.
> Two days later the guy registers another domain, domain2.com and wants to
> point it at domain1.coms name servers, every time we try we get:
>
> Unable to update nameservers: Command failed: unable to verify existence
of
> nameserver ns.domain1.com
>
> Now it exists in manage.opensrs, it is being used by domain1.com and the
> zone files/reverses exist etc and both are opensrs domains, so why won't
it
> work.
>
> A day later we get a support call from another customer, he registered a
new
> domain and when trying to change the name servers it will accept his
> ns.dom.com but not ns2.dom.com both are created in manage.opensrs and both
> are being used by other opensrs domains. He gets the same error.
>
> Later that same day another customer has the same problem with name
servers
> that are created and in use.
>
> So what's going on? I have opened tickets with opensrs but 3 days later
> still no reply from them, any help appreciated, as customer 1 is coming up
> to a week without it working. I can't see any errors made in the host name
> creation and like I said they are working for other domains just not
these.
> Customer 3 did receive a reply from opensrs saying the problem was easily
> solved and get in touch with us, I wish!
>
> Regards
>
> Gary
>



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