----- Original Message -----
From: "ezgoing" <ezgoing8@bellsouth.net>
To: "Peter Ejtel" <peter@tucows.com>; "opensrs discuss"
<discuss-list@opensrs.org>
Sent: Tuesday, March 04, 2003 5:11 AM
Subject: Re: [Re: [redemption period]]
> I agree with everything you say.
>
> Unfortunately, the client always blames everybody but themselves for the
> problem and some resellers do the same thing, as shown on this list in
past
> discussions.
>
> So based on past experience they will become very upset when they find out
> how much it is going to cost them to correct their mistake of not renewing
> on time or even during the hold period and expect you, the reseller, to
> recover the domain for them at the normal renewal cost.
>
> So I would much prefer to tell them that this is what Verisign charges
than
> explain to them that part of the charge is to cover my time spend helping
> them recover the domain name. :)
We are charging $200.
The reason is that we have to cover the credit card commission
and we have to budget for a relativley high number of predicted chargebacks
from people unwilling to pay the fee.
Sorry for the doom and gloom but I like to be realistic when I set prices
and
ensure they at least recover all possible costs associated with the service
provided.
Regards
Gordon Hudson
Hostroute.com Ltd
www.hostroute.net
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