Bryan,
Another thing to watch out for is the Netsol Transfer email (when it does
work) is to wind up filtered in any SPAM quarantining software you or your
clients may be running. I like to say to customers that the transfer is a
multi-step process, the first part is a transfer request from OpenSRS which
will appear shortly in their admin of record's email in-box but the second
part is a confirming request from Netsol (outbound-request) that could take
anywhere from 24 to 72 hours and please be sure to check any SPAM quarantine
area during this time as the Netsol generated confirmation has a tendency to
appear there and to carefully read the entire message.
and from there to polietly request that if they have any questions or are
unsure as to how to proceed to just forward any confirming email requests to
yourself and you'll take care of it. (I find it's sometime easier to just
have them scope out the email(s) and send it to me than try to explain or
expect them to understand and read through all the netsol gibberish and that
also keeps you up to date with what netsol confirmations look like.)
Sincerely,
Ken Kaprielian
At 12:15 AM 5/8/03 +0100, you wrote:
>.. or put it another way. You only have trouble when you don't do it their
>way!!
>
>
>Chris.
>
>----- Original Message -----
>From: "Mark Hutchings" <mark@desynergy.com>
>To: "'Bryan Koschmann - GKT'" <gktnews@gktech.net>; "'OpenSRS List'"
><discuss-list@opensrs.org>
>Sent: Wednesday, May 07, 2003 11:16 PM
>Subject: RE: netsol transfers
>
>
>> I'll put it like this. If I got $1.00 for every time I hear/see someone
>> asking this, I would be a millionaire by now. :)
>>
>> -----Original Message-----
>> From: owner-discuss-list@opensrs.org
>[mailto:owner-discuss-list@opensrs.org]
>> On Behalf Of Bryan Koschmann - GKT
>> Sent: Wednesday, May 07, 2003 3:50 PM
>> To: OpenSRS List
>> Subject: netsol transfers
>>
>> Hi everyone,
>>
>> I'm new here, just starting to get some domains transferred from netsol.
>> Do most of you have troubles with this?
>>
>> The first one I tried failed. I received the OpenSRS message the same day
>> and replied. After a week or longer I got a notice from OpenSRS saying it
>> failed, then another from netsol saying it failed because I did not
>> confirm it. However, I never received a confirmation from them. Tried
>> again, got both messages, and all was well.
>>
>> Now, I just tried doing 5 more. I did them all at the same time (well, 5
>> in a row). I received the OpenSRS for all of them. Then, I received netsol
>> confirms for only 4 of them. I did this on the 5th, the 4 are transferred,
>> but the 5th still pending but no confirm from netsol.
>>
>> Is this a pretty common occurence? I just want to know if this is to be
>> expected (knowing those so-and-so's at netsol) or what.
>>
>> BTW, loving our account here. Only problem is phone support isn't as good
>> as I expected. When first getting setup I made a total of 11 calls (using
>> the extension our sales rep told me) and of those only 2 were answered,
>> the others went to voicemail. All of them sufferred a long (~10 minute)
>> hold time.
>>
>> Otherwise, all is well! Great job!
>>
>> Thanks,
>>
>> Bryan
>>
>
>
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:43 EDT