On Thu, 2003-06-05 at 08:11, Elliot Noss wrote:
> You have made it clear to me that you are
> a) no longer a customer
Not true. But when the email service rolled out, our company did hedge
its bets and signup with other providers as well, and transitioned our
interfaces to be provider independent. Switching to a new primary
provider is as easy as making a single change to a configuration
variable.
> b) wouldn't tell me your username because we are then likely to steal your
> remaining names under management.
You would have to violate your contract with the company I work for to
do that, and that would land you a lawsuit. But thank you for noting
that you would "steal" domain customers from a reseller who is critical
of your corporate plans. It was this threat that made me decide to send
this to the list.
> You also rarely miss an opportunity to
> take shots at us on the list. No problem.
Well, Elliot, I am on many lists, and while I do not hesitate to be
critical when criticism is called for, I have also been one to praise
your company and recommend it, until lately.
One thing that is very true, when you are doing something wrong, you are
more likely to hear about it than when you are doing right. When things
are going well, many of us are simply too busy to take the time to
bother writing about it. When you do something that makes us question
our business relationship with you, you can damn well expect to hear
about it.
> You insult us all the time. We are deceiving our customers, we are plotting
> to ruin and take over their businesses. No problem.
You have deceived us. You, and other members of your management, on
this very list and to many list members via private exchanges when the
on-list debate got heated, made assurances that implied Tucows would not
excursions into these types of service offerings, and that Tucows
understood why its resellers had such concerns. The whole issue of
differentiation between the best resellers and those who just sign-up
and install the scripts was discussed, and you implied then that you
understood and were assuring it would not happen.
I understand that things change, and I understand you are a public
traded corporation now and feel you have to do what is in the best
interests of your shareholders. But in doing so, you are losing some
key things that you acquired over time. One of those is the trust in
your assurances.
> That being said please do not be insulting to other list members. It is
> inappropriate.
I was not insulting them, Elliot. I was asking them a question, a
simple question, and one that makes the very point that I feel is
central and key to this entire discussion. I know that this point is
probably one of the single most damaging to your case in defending your
service offering, because it shows the VERY wide gap between those who
know, and those who don't, and shows just how big a gap you are closing
by offering this service. The harm to your best and largest resellers
that will happen from your closing this gap is substantial, to us
anyway.
And I think you and your management should know that, and consider the
consequences.
Making threats via private email to shut up the criticism will not help
your case.
-- domainwhiz <domainwhiz@yahoo.com>
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:44 EDT