On Thu, 2003-06-05 at 09:23, Roger B.A. Klorese wrote:
> domainwhiz wrote:
>
> >
> >I was not insulting them, Elliot. I was asking them a question, a
> >simple question, and one that makes the very point that I feel is
> >central and key to this entire discussion. I know that this point is
> >probably one of the single most damaging to your case in defending your
> >service offering, because it shows the VERY wide gap between those who
> >know, and those who don't, and shows just how big a gap you are closing
> >by offering this service.
> >
>
>
> The only point it makes is that there is a small minority out there woh
> believes that technical differentiation is what makes a business
> successful, not service and market differentiation. The world shows
> otherwise: the sides of the road are littered with the corpses of
> superior technology and superior technologists.
Again, you are incorrect in the point that was being made.
Without the technology, there is no way to provide the service.
Without understanding the technology, there is no way to provide the
quality of service.
With Tucows now encroaching in this area, the service is offered by
Tucows, not by the reseller. All the reseller becomes is window
dressing. There is an illusion of quality service, when in reality all
there is are thousands of "marketing organizations", or worse, those who
simply aspire to be one and never quite make it, who can now pillage
customers from other Tucows resellers who can do offer this type of
service in-house, on their own, and have successfully used this, and the
customer service and over all value-add that offering these services
brings, to differentiate themselves in the market, from all the
resellers who simply paid the $99 fee to Tucows and threw up some stock
scripts.
You seem to think it is ok to do that. But then, you are also
anti-commercial, and probably would think anything that hurts the
commercial end of the business is a good thing.
Tucows is removing one of the key things that differentiated the good
resellers from the mediocre, the ability to offer these types of
services. Why should the good resellers fund Tucows making all the
mediocre resellers into competitors offering service from Tucows when
all they know how to do is install the CGI Scripts (and they probably
pay for someone to do that for them in many cases)?
By making all of these premium services available from any mediocre
reseller, they have devalued their best resellers, their most stable
resellers, and have breached an implied trust they made when they first
brought up offering these services a couple years back.
You make little of technical differentiation, and point out that, in
some cases, yes, it is of little consequences. But in this area, that
is simply not the case. No matter how much Elliot tries to convince
people otherwise in order to justify what he is leading his company into
doing.
-- domainwhiz <domainwhiz@yahoo.com>
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:44 EDT