Forgive me for wading in on this but I can't resist.
Domainwiz, you can get these types of services from almost *ANY*
registrar.
I'll admit that when Tucows started offering them I was a little
bothered but hey, things change.
The technology barrier is being lowerd, deal with it. Gandi has been
offering these very services for on 12.00 per domain name foe a couple
of years now.
Customer service, customer service, customer service...
~jb
domainwhiz wrote:
>On Thu, 2003-06-05 at 10:41, Russ Goodwin wrote:
>
>
>>At 09:17 AM 6/5/2003, domainwhiz wrote:
>>
>>
>>>Do YOU know what a CNAME record is? (Without googling it?)
>>>
>>>Do you know what a 302 response is?
>>>
>>>
>>So in order to sell domains (or use OpenSRS, or be on this list) you seem
>>to think one should be a techie?
>>
>>I know that both CNAMEs and 302s are aliases, like the one you are using to
>>remain anonymous on this list, domainwhiz.
>>
>>I can use and sell cars without having a clue about how engines work. I
>>can even sell upgrades and services on those cars and engines without
>>knowing how they work.
>>
>>I can see how people who have made an investment in DNS services of their
>>own might not like to see Tucows offer wholesale dns or email service,
>>essentially lowering the bar for the less technically skilled resellers,
>>thereby introducing more competition from other resellers.
>>
>>Now in order to succeed you'll probably need to do something you aren't
>>already doing to obtain and retain customers, so you complain about Tucows
>>and their confounded new services.
>>
>>To this I say: you are selling in a crowded and competitive marketplace,
>>the barriers to entry are constantly being lowered, Tucows is just trying
>>to remain competitive with other wholesale registrars.
>>
>>In the last Tucows conference call, Elliot reiterated that Tucows wants to
>>provide services that simplify data management (or words to that
>>effect). He went on to say that he found the new Apple music service
>>interesting. If you had a music selling service, would you be on here
>>whining that if Tucows rolls out the ability to sell music they'd be
>>ruining your business - and anyone who can't hum a C-sharp shouldn't be
>>allowed to sell mp3's?
>>
>>-Russ
>>
>>
>
>I am saying that they need to understand why a move like this (one that
>they gave implied assurances they would not make, not that you seem to
>care about that point) will cause their better resellers to re-evaluate
>their relationship with a company who is making more competitors for
>them. This added to the fact that they are no longer cost competitive
>on top of that, and there is very little reason for the best resellers
>to stick with Tucows.
>
>Like I said, if they feel they can live without that business, that is
>their decision. But it needs to be said, and they need to understand
>that what they are doing WILL cause harm to those resellers, and most
>likely WILL effect those companies' decisions on whether to continue
>their relationship with Tucows.
>
>And yes, I am saying that if you don't understand those two terms, or
>have people on your staff who do, that I do not believe you are capable
>of providing the type of support that customers of those services will
>need or require. One of the ways for customers to make sure they were
>dealing with a company who knew what they were doing was the
>availability of those services.
>
>I said the very same things about the email service Tucows rolled out.
>I made the same warnings then. But alone, the email service alone was
>not enough to really cause these companies to act. This on the other
>hand is a more direct hit, and will have an effect on their decisions.
>You have already seen more than a handful on the list express serious
>concern over this. Some of them have explained it much better than I.
>
>For every one who speaks out, there are more who are watching silently,
>and thinking along the same lines. As a rule, they will be OpenSRS'
>better resellers. Good volume, with little customer service overhead
>because they are of a technical proficiency level and customer service
>conscientiousness that means they will have little need for support
>unless something is seriously wrong. They do not need their hands
>held.
>
>Should Tucows cater to them or to the lowest common level? Those near
>the lower levels obviously think they should cater there. It is no
>surprise that those at the higher level feel otherwise. Tucows must
>make the decision. If they feel catering to the lower level will make
>up for the loss of business when the higher end decides to go elsewhere,
>then that is the decision they must make. But they must understand that
>this time there will be consequences to that decision, unlike when they
>rolled out email over the same objections.
>
>
>
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