Re: Seeking feedback on the OpenSRS outsourced email product

From: Mike Masin (lists@themgroup.biz)
Date: Wed Sep 03 2003 - 07:26:27 EDT


Agreed. Suspension/Termination should only be the result
of a trial and verdict. I'd like to be in the decision
loop for the accounts I've sold; if it's a user that I
know personally I can vouch for them or make sure they
understand the consequences if they do it again.

m2

On Tue, 2 Sep 2003 13:41:00 -0700 (PDT)
  George Kirikos <gkirikos@yahoo.com> wrote:
>Hello,
>
>--- Mike Masin <lists@themgroup.biz> wrote:
>> Hi George. I've been using/selling it since it launched.
>> It's a solid offering with excellent value.
>
>Thanks. One thing I read in the contract concerned me, in
>the Schedule
>B "Abuse Policy":
>
>"In the event of Internet Abuse event or complaint, the
>offending
>e-mail account will be suspended and the Domain Admin
>will be notified.
>In the event a second Internet Abuse event or complaint
>occurs within a
>period of thirty (30) days, the entire domain will be
>suspended and the
>Domain Admin will be notified."
>
>Perhaps I'm reading this too closely, but the above seems
>to be a
>"shoot first, ask questions later" policy --- i.e.
>someone could
>maliciously shut down one's email system simply by making
>a FALSE
>complaint???
>
>If I was going to use the service, it would be for
>important domains,
>which I'd not want shut down (e.g. my PRIMARY personal
>and business
>domain names). A "guilty upon complaint" policy is simply
>unacceptable,
>if my reading of the above is correct (i.e. I'm not a
>spammer, so the
>only complaints would be either 1) malicious or 2)
>mistaken identity,
>e.g. when folks misread the headers of an email, or 3)
>innocent third
>party (spammers misuse real people's email addresses,
>forging the
>"From").
>
>Are there any assurances from Tucows/OpenSRS that a
>domain's email will
>be kept up and running until AFTER such time as a
>complaint is fully
>investigated?? Perhaps a "white list", of folks whose
>domains are known
>to be legit? (e.g. I'm the only person sending from the
>domains, and
>I've been an OpenSRS reseller for years -- clearly
>there's enough of a
>relationship to be put on a whitelist, to not "shoot
>first and ask
>questions later." Or maybe not! ;) [shoot first, and then
>buy WLS slots
>on all my domains!] ;)
>
>Sincerely,
>
>George Kirikos
>http://www.kirikos.com/



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