Oops,
i missed some of this thread.
Is it Opensrs that shuts down people's email accounts if they get one
complaint??
or another reseller that does this.
tx,
Swerve
At 8:31 AM -0700 9/3/03, George Kirikos wrote:
>Hello,
>
>--- Gordon Hudson <gordon@hostroute.net> wrote:
>> because the definition of spam is in the eye of the beholder we have
>> to suspend on every complaint and we can only spend a short amount
>> of time investigating any issue for financial reasons.
>
>I'd rather pay a premium, as one can't afford to be without email in
>this day and age, nor allow one's email to be shut off merely due to
>one false complaint. The number of false complaints these days is
>significant, either due to malice, mistaken identity, or being an
>innocent third party.
>
>If somebody called the building manager of the Empire State Building
>and said "there's asbestos in the ceiling tiles", would they
>immediately shut down the entire building, disrupting all the busineses
>there, and then investigate it afterwards??
>
>If you have a lot of hosting clients, I suppose you don't know them all
>personally, and thus can't know for sure whether the complaint is valid
>ex ante. However, if one has a small operation, you'd know the clients
>personally, and can vouch for their good behaviour, and give the client
>the benefit of the doubt, investigating before pulling the plug. In
>essense, they'd be on a "white list".
>
>So, is there a way to be on Tucows/OpenSRS outsourced email white list,
>if such a thing exists? I'd be willing to pay a premium, or pay
>penalties should any spam complaint be valid AFTER investigation, as
>long as the email is kept up and running. Otherwise, it's not worth the
>risk of downtime due to the actions of a kook or idiot who blunders and
>thinks you were the one spamming them, unable to read headers, to offer
>it (I was going to use it initially for some of my own important email
>accounts).
>
>Just to give you some evidence to mull over, consider one of my friends
>who was falsely accused of spamming, multiple times, due to ERRORS in
>SpamCop! See the thread at:
>
>http://www.webhostingtalk.com/showthread.php?s=&threadid=160505
>
>(page 7 or so shows how it was a spammer trick to take advantage of
>bugs in SpamCop that caused the erroneous complaints, yet this horror
>story is a result of the "shoot first, ask questions later policy" of
>some providers; Greg's only "crime" was owning lots of great domain
>names)
>
>If Tucows/OpenSRS doesn't provide such a "white list" for good clients,
>is there any other outsourced email provider that is more responsive to
>the needs of legitimate businesses (albeit it at a higher price)?
>
>Sincerely,
>
>George Kirikos
>http://www.kirikos.com/
--
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:47 EDT