----- Original Message -----
From: "Robert L Mathews" <lists@tigertech.com>
To: <discuss-list@opensrs.net>
Sent: Wednesday, October 01, 2003 6:52 AM
Subject: A Customer Concern
> Today we had a customer call to inform us that he intends to transfer his
> Web hosting and domain registration elsewhere. The reason? Because we're
> doing business with Canadians.
Sadly ove rthe past year or so I have seena much more inward looking
and fearful face of the USA than was the case previously.
(I say this as a UK citizen).
US customers are definitley less willing to do business with companies
outside the US
than they were prior to 9/11
> He did some research into his domain name and ferreted out the secret we
> all so desperately try to keep hidden: Tucows has a Canadian address, and
> is in fact staffed by known Canadians.
But Tucows is only your supplier and they are not having to deal with them
directly.
I would just put it down to experience and let them go.
Probably they would have found some other reason for leaving if not this.
UK people don't see to have a problem dealing with Canadians because we do
have the same Queen :)
(and speaking as a Scot most families here have relatives in Canada due to
the migration that was encouraged in the 30's and 40's)
Regards
Gordon Hudson
Hostroute.com Ltd
www.hostroute.net
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