Re: Whois Day 3 :-)

From: Dave Warren (maillist@devilsplayground.net)
Date: Sat Nov 08 2003 - 19:57:10 EST


Joe Cline wrote:
> "If any of the information above is inaccurate, you must
> correct it by visiting our website."
>
> I'm sorry, but visiting our website is not going to help them. We
> have no plans for maintaining an interface for them to submit contact
> changes.

Agreed. I manage all but one of my client's data, and he knows what OpenSRS
is, so he doesn't need me to do anything other then click "renew" once a
year, and on one occasion click the "Recover password" button, only to find
out he had his capslock on and the light on his keyboard died.

> What if I want it to say:
>
> "If any of the information above is inaccurate, please
> reply to this email with the corrected information"
>
> Because that's all I really want my customers to have to do.

Agreed.

> I'm all for requiring a block of "mandatory, verbatim text" that can't
> be modified, but as far as instructions to our customers, I'd like
> that to be left up to me to define.

If not that, maybe a template with contact options, which could be enabled
independantly, including "visit our website at http://>" (This
could be sanatized to only allow [a-z0-9], slashes, dots and a tilde), "By
replying to this email" and "By phone at <uservariable>"?

-- 
Dave Warren,
 Email Address:  dave.warren@devilsplayground.net
 Cell: (403) 371-3470         Fax: (403) 371-3471
 Toll free: (888) 371-3470 Vonage: (817) 886-0860
 ICQ: 17848192  AIM: devilspgd  Yahoo!: devilspgd
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