On Thu, Nov 27, 2003 at 02:19:04AM -0500, Russ Goodwin wrote:
> Can anyone here offer praise or horror stories on the Echo credit card
> processing service? (echo-inc.com) I know a bunch of people have asked
> about cc processing and Echo integration here in the past, but I couldn't
> find a summary or even an opinion of their service in the archive.
Echo's model looked like a great fit for us in several ways, not the
least of which was allowing easy processing of batches. But I could
never get past the contract. Practically every item in the contract
was counter to the model that an ISP would want to use-- and many of
the specific terms were contradictory. When I talked to them about it
the response was "oh, we only enforce the ones that apply to you."
Which would be fine if you could red-line the ones that didn't, but
nope. I just couldn't deal with that. I got plenty of feedback from
other ISPs who suggested that I just ignore the terms and work with
them anyway, but I didn't.
(BTW: this is not unlike a couple of items in the opensrs contract,
but at least there were some mitigating factors there.)
Echo's reps also had a hard time understanding that charges might vary
from month to month, or more importantly, might be unpredictable at
the start of a month. They really insisted on a merchandise sort of
model, where you have an item with a ticket price and a customer pays
that specific price in advance and that's it. That was odd
considering that they claimed to deal with a lot of ISPs.
It's been a couple of years, so I also would be interested in hearing
other feedback.
mm
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