Trouble transfering from bulkregister.com

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I'm trying to transfer several domains from bulkregister.com who are not
being very cooperative. Their reason for refusing the transfer is??

Can anyone pass on some helpful experience?

~jb

--
Requesting Registrar: Tucows, Inc..
Current Registrar: BulkRegister, LLC..
OpenSRS Order #Id: 12133531.
Dear Commerce Guard:
The current registrar for the royalpurpleoil.com domain name
rejected the transfer request you submitted.
Pursuant to established Registry procedures, the transfer is declined.
Please contact the current registrar listed above for a
further explanation of the rejection.

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