Problems transferring .biz domains from Godaddy

From: Gordon Hudson (gordon@hostroute.net)
Date: Wed Dec 24 2003 - 05:50:33 EST


Hello

One of our regular customers who is used to the Tucows transfer process
requested a .biz transfer from Godaddy.

She needed the Auth code so we asked her to contact Godaddy.

Here is her response:

"I have phoned godaddy and they tell me that they cannot give me the
authorisation code - the request has to come from Hostroute."

How can we or Tucows request the Auth code for someone elses domain name?
We are not listed as a contact.

Has anyone else had this problem?

Regards

Gordon Hudson
Hostroute.com Ltd
www.hostroute.net

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