----- Original Message -----
From: "Doug Friend" <doug@r4l.com>
To: "Gordon Hudson" <gordon@hostroute.net>
Cc: "OPENSRS Discuss List" <discuss-list@www.opensrs.org>
Sent: Wednesday, December 24, 2003 3:49 PM
Subject: Re: Problems transferring .biz domains from Godaddy
> Hi Gordon (& JB),
>
> The only real way through this is perserverence, either yours or your
clients.
> They need to keep bugging their existing registrar until they will let
them go.
>
> Educate your customer about how transfers work, point them to ICANN's form
to
> file a complaint
http://www.internic.net/cgi/registrars/problem-report.cgi, let
> them know with non-EPP transfers the only way for the transfer to fail is
if
> they don't confirm it or if the existing registrar doesn't NACK it. For
EPP
> domains, their current registrar is obliged to provide the registrant with
the
> auth code.
>
> This will take some time, but you should have a loyal customer by the time
it's
> through.
Yes, this is what we are doing.
What annoys me is that Godaddy KNOW how the transfer system works and they
appear to be deliberately trying to confuse customers.
Regards
Gordon Hudson
Hostroute.com Ltd
www.hostroute.net
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