> The situation regarding .CA transfers today is much different than what
you
> would have encountered last year. Last year, CIRA's process to make these
> changes was taking about 2 weeks for any requests to be made. The actions
> we took were above and beyond simply because to satisfy your request then,
> under the timelines that were present in your case, we had to take special
> measures.
I was under the impression that CIRA did not need to be involved in RSP to
RSP transfers (then or now) as CIRA doesn't even recognize resellers.
> Since that time, CIRA has streamlined the process and when proper
supporting
> materials are provided, it now only takes takes 24-48 hours to make these
> changes. Someone from our support team will contact you regarding this if
> they have not already.
As it turns out, the second person I spoke to at Tucows is getting pretty
much the same thing done as last year.
Regardless of the outcome of this particular transfer, I took most great
exception to being called a liar. Not what I have come to expect from Tucows
usually exemplary technical support.
Thanks for your response.
Brian O'Donnell
Doctor PC
www.doctorpc.ca
> -----Original Message-----
> From: owner-discuss-list@opensrs.org
> [mailto:owner-discuss-list@opensrs.org]On Behalf Of Doctor PC - Brian
> O'Donnell
> Sent: Thursday, March 04, 2004 12:31 PM
> To: discuss-list@opensrs.net
> Subject: expired .ca RSP to RSP transfers
>
>
> Hello
>
> Speaking of transfers, has anyone had to transfer a .ca from one reseller
to
> another after (or very close to) expiry when the admin email address is
not
> valid?
>
> I have just had my first truly bad experience with Tucows. But it may be
> because what they did last year was go above and beyond the call of duty
so
> to speak.
>
> Last year, I had a client who wished to transfer a domain name that had
> expired. The admin email address was based on that domain name and as a
> result no longer worked. I submitted the transfer request. OpenSRS sent
out
> the confirmation notice, then when it bounced, they sent me the bounce
> message. We considered submitting an admin email change request, but
Tucows'
> extremely friendly & helpful support told me that that would take up to
two
> weeks, and that instead, they just needed a fax on company letterhead
(along
> with verifiable identification etc.) requesting an RSP to RSP transfer. I
> have the fax & the bounce message still in my files.
>
> I have a similar situation now, the only differences being that the name
> hasn't yet expired, and the admin email address is invalid for a different
> reason. However the name expires on Monday, so the "up to two weeks" to
get
> that changed will put my client in a very bad situation if his name is not
> transferred by then (The current RSP is refusing to renew because of a
> payment dispute regarding a service not connected with this domain name).
> The support person I talked to at Tucows called me a liar, and that never
> would the previous situation have taken place because "we cannot do things
> like that", "the name was not expired" & "the email address was valid".
(His
> words quoted).
>
> I have since talked to a different tech support person at Tucows and he is
> looking up my story about last year. He stopped short of saying they could
> repeat the process though.
>
> Any ideas or experiences?
>
> Thanks
>
> Brian O'Donnell
> Doctor PC
> www.doctorpc.ca
>
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