Hello,
I'm having customers complain about their email today. I too have
noticed off-and-on problems with the mail system (can't check mail, mail
apparently sends but doesn't arrive at its destination, can't connect to
Webmail) since about midnight.
The reseller update dated 4/1 details a maintenance window for email
yesterday, but it states "The email system will continue to deliver
email messages as normal. WebMail, POP, SMTP and IMAP will not be affected."
The RRC System Status page shows all email services as "Degraded
Performance".
Since some of us use the Tucows mail product for our reseller email, any
notices or info that may have been sent to that are currently
unretrievable.
Would it be possible for:
1. Notices of impending downtime be sent prior to that happening? My
customers would very much appreciate it if I could sent them a little
message before they can't check their mail.
2. Some sort of useful information on the system status page other than
"Degraded Performance"? That's not very useful really. Services
affected and how, and ETA for restoring the services, etc. Info we
could use to relate to customers WHEN (not if...) they call, and/or post
to our web site.
My experience is that, on the whole, customers deal with problems in a
much better way if they're communicated with about those problems. It
reflects poorly on us if we aren't able to give informed answers to
their questions.
Thanks!
Todd
This archive was generated by hypermail 2.1.3 : Tue Oct 19 2004 - 23:37:55 EDT