Re: OpenSRS Live Reseller Update - [Website Builder]- 06/10/04

From: Kim Phelan (kphelan@tucows.com)
Date: Thu Jun 10 2004 - 20:11:36 EDT


Hi all.

I hear you. I will look into the option without javascript
and let you know. Know, it provides the ability today to
pure html if they decide to leave (but at a fee) so they
can move elsewhere if desired.

I agree that we all want to keep customers for the right
reasons, being that you are providing them with the right
tool that satisfies their needs. This tool evolves as new
features come on board they are motivated to stay as well,
continuing their relationship with you.

I'll do some investigation and update you shortly.

Kim Phelan
Product Manager

On Thu, 10 Jun 2004 19:38:18 -0400
  Winston Neutel <winston.neutel@gmail.com> wrote:
>On Thu, 10 Jun 2004 17:23:11 -0400, Kim Phelan
><kphelan@tucows.com> wrote:
>> The reason this is done is so that an end user
>> can't easily transport their site and use another
>>editor.
>> The source (as you have seen) is not easily readable by
>>someone using
>> another editor (frontpage or whatnot),
>> so they are motivated to continue to use the tool, and
>>stay with you
>> as a vendor.
>
>That's a terrible reason and seems very out-of-character
>for Tucows.
>Isn't this the type of practice that we complain about
>when other
>registrars make it difficult to switch?
>
>If people are only remaining as a customer for a reason
>like this,
>then the relationship has already soured beyond repair --
>and this
>will make it worse. It's a little insulting that you
>think we need to
>trap customers into remaining our customers.
>
>I was excited about the posibilities with this product
>but I don't
>think I can use this. Any possibility of coming up with a
>version that
>produces nice easily-readable standard HTML?



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